Job description
DESCRIPTION:
Controls and directs all activities of the Parts Department by effectively warehousing parts inventory while producing a high quality of parts distribution to branch customers and other departments.
REQUIREMENTS:
- High school diploma or equivalent
- Knowledge of operational procedures of parts warehouse and office
- General knowledge of service department and branch operations
- Ability and willingness to function outside normal working hours
- Demonstrate ability to apply tact and diplomacy in dealing with customers and fellow employees
ESSENTIALS FUNCTIONS:
- Supervise and direct all warehousing activities to assure the best possible parts availability to our customers and to ensure a balanced employee effort and completion of work on all Parts Department shifts
- Supervise and monitor distribution and routing of parts/components and emergency orders for branch customers shipped on the Night Truck; monitor and resolve problems that affect over-the-road deliveries (e.g., truck breakdowns, adverse weather conditions, scheduled maintenance)
- Supervise all Parts Shipping and receiving personnel to assure profit and productivity while maintaining a safe and efficient environment; recommend implementation of changes that will provide a more cost-efficient operation while maintaining compliance with company policies and procedures
- Consult with other department supervisors (Credit, Service, Sales) to keep abreast of all details which may impact on the Shipping and Receiving work area and coordinate S/R activities to be compatible with interdepartmental efforts or needs
- Expedite all customer requests or complaints in a prompt and courteous manner
- Evaluate employee work performance and counsel or train employees to ensure safe working environment
- Assure constant high-level performance standards are met through communication with parts management team
- Perform other duties as necessary and assigned
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