Job description

Supervises daily operations of the student support staff in Instructional Support Services. Responsibilities include planning and overseeing student staff work activities, responding to customer inquiries and escalations, monitoring and acting upon appropriate metrics and effective problem resolution.
Interview, hire, train, mentor, schedule, and budget student support staff in Instructional Support Services (ISS) lab and classrooms.

• Classroom and lab end-user support visit locations across campus to help instructors with equipment or software problems, training on equipment and/or software. create tickets, determine solutions to problems, install backup or replacement equipment as needed.
• Create & Maintain ISS website, ISS Canvas course documentation, maintain 25 Live features for all ISS supported Classrooms
• Manage ISS Swipe card access system for classroom/labs
• Collaborate with campus partners in operation of shared computer lab spaces
• Create training materials and videos for student, faculty, and staff
• Conference room AV builds in partnership with facilities management, including troubleshooting of existing installations as issues arise.
• Conduct annual AV Audit
• Provide on-boarding/off-boarding paperwork for all ITS student staff.
• Compile and provide reports and analytics as requested.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

Monday-Friday 8:00am-5:00pm
Salary

Pay commensurate with education and experience.
Hiring Range: $47,476 – 65,468 annually
Grade: GGS-010
University Title: Supervisor IT

Minimum Qualifications

Bachelor's degree or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary; 1 of these years must be spent supervising.
Preferred Qualifications

• Management/supervisory experience
• In depth knowledge of Microsoft Windows & Office
• Mac OS & iOS knowledge
• Experience with When to Work software
• Audio-Visual equipment and support knowledge, including TV studio operation
• Excellent Customer Service Skills
• Self-motived and the ability to work independently and with other teams and managers as needed

Application Materials

Cover Letter and Resume to be uploaded with Application
Inclusive Excellence Statement

As one of the most culturally and ethnically diverse campuses in Missouri, UMSL is committed to maintaining a climate where all students, faculty, staff and visitors can explore their interests, refine their talents and flourish. Inclusive excellence is embedded in our strategic plan which focuses on actions to recruit and retain diverse students and employees and promote activities that encourage civil and constructive discourse, reasoned thought and sustained dialogue in an environment of inclusion , respect and appreciation.
Benefit Eligibility

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance.

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