Company: Oak Street Health

Title: Medical Records Supervisor, Shared Services

Location: Contact Center, 1520 Kensington Road, Oak Brook IL

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be.

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health.

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more - all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!

For more information, visit www.oakstreethealth.com.

Role Description:

Oak Street Health takes a team-based approach to provide outstanding patient care. In partnership with the care teams at the centers, the Central Services teams ensure that patients are connected with the care they need when they need it. The Medical Records Supervisor helps us meet our goal of successfully overseeing the daily activity of the Medical Records Specialist and Senior Medical Records Specialist. As a leader in the Medical Records Department, this leader supervises a team of 10-25 Medical Records Specialists tasked with delivering efficient, high-quality, and timely scanning and uploading of medical records into patient charts. The Medical Records Supervisor is also tasked with supervisory functions such as team equipment, monitoring, motivating, recognizing, and training.

Core Responsibilities:

• Ensures all Medical records Specialists have the appropriate training, and resources to perform their roles.

• Meets productivity and quality expectations through the daily direction and delegation from the Manager.

• Monitors and reports daily Medical Records Specialist productivity, Canopy medical records worklists repair, and task lists on a daily basis. Responds to emails, posed by outside medical facilities and care teams, in a manner that is timely, professional, and generates trust.

• Actively contributes to workflow development and process improvement in support of departmental standards and strategic directives.

• Responsible for reporting daily outages and updates on Medical Records Specialist workflow.

• Other duties, as assigned.

What are we looking for?

• 10 years of experience with medical records processes in a fast-paced environment is required.

• Strong problem-solving and analytical skills.

• Maintaining a flexible, positive attitude within a rapidly changing environment.

• Ability to build and maintain collaborative relationships across all organizational levels.

• Proficiency in both verbal and written communication.

• A high level of integrity and alignment with our mission to provide high-quality patient care.

• Technical proficiency, including comfort with EHRs and Google Office.

• Ability to multitask, prioritize, and manage time effectively.

• US work authorization.

• Someone who embodies being “Oaky”.

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.