Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
PRIMARY DUTIES AND RESPONSIBILITIES:
Supervises a staff of credit & collection associates; monitors, evaluates and works to improve the performance of associates based on goals and objectives established.
Provides ongoing feedback to manager and escalates issues when appropriate.
Works closely with customers, customer service and the sales department to ensure the timely use of credit balances on customer accounts.
Ensures the proper and timely processing of requests for the refund of customer credit balances and monitors credit disbursements.
Counsels others in their collection or reconciliation efforts for their assigned accounts.
Provides strategic consultancy support in defining or designing business processes and researching and identifying enabling technologies based on the subject business area requirements.
Analyzes assigned business area processes and makes recommendations for improving efficiency, product or service delivery and reducing expenses.
Provides direct support for the development and reporting of key customer financial metrics relating to contract performance for use in the creation of customer business reviews and internal benchmarking.
Participates in financial and operational audits as required.
Responsible for associate relations functions including hiring, development and training, performance managing and termination.
Develops and maintains effective business working relationships with business area managers and senior management.
Provides training and guidance to both internal and external customer contacts on the use of automated ordering systems.
Frequently interfaces with IT staff including business area management, portfolio managers, vendors, consultants and other contractors.
Maintains current knowledge of the Federal Acquisition Requirements (FAR) relative to contract scope and financial performance.
Performs related duties as assigned.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Ability to communicate effectively orally and in writing
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Integrated Commercialization, LLC
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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