General Summary of Position
Performs clinical and administrative duties in an ambulatory care setting. Is responsible for the day-to-day supervision of clinical associates at the medical practice/ambulatory care site. Performs Medical Assistant and Patient Services Coordinator duties Coaches others for safety and engages in the training, orientation, and competency assessment of Medical Assistant staff. Assists in quality, safety, clinical and operational projects for ambulatory practice site and related education. Participates in safety event reviews/follow up, and assessment of clinical programs or implementation of new programs. Demonstrates behavior consistent with MedStar Health mission, vision, SPIRIT Values, goals, objectives and patient care philosophy.

Minimum Qualifications
Education

• High School Diploma or GED completion of an approved Medical Assistant program or valid LPN License Required

Experience

• 1-2 years medical assistant in a medical office or ambulatory health setting Required
• Prior supervisory experience Preferred

Licenses and Certifications

• Certified Medical Assistant (CMA)-AAMA by American Association of Medical Assistants Required or
• Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologies or equivalent Required
• BLS - Basic Life Support Required

Knowledge, Skills, and Abilities

• Excellent organizational skills. Working knowledge of various computer software applications. Clinical competency. Strong communication skills and ability to work with associates and providers at every level of the organization. Training, precepting or teaching experience preferred. Conflict resolution skills preferred.

Primary Duties and Responsibilities


• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental regulations and accreditation standards.
• Conducts department staff meetings and regularly distributes and ensures receipt of information regarding new developments, programs, standards, policies, and procedures.
• Prepares medical assistant work schedules and arranges for adequate coverage to maintain optimum patient service (i.e., G.I., Dermatology, Internal Medicine, Endo/Allergy, and Pulmonary). Coordinates medical assistant coverage with other Clinical Supervisors at the satellite offices. Assures the proper accounting of hours worked and paid time off. Receives associate notification call of absence. Coordinates rest periods.
• Assists in the training of MAs to create an efficient practice environment and in assuring policies and procedures are followed.
• Attends scheduled meetings including, but not limited to, regular staff meetings, training classes for safety, infection prevention and control, OSHA, CPR, and others as required.
• Implements, monitors, and reinforces MedStar Medical Group/site policies and procedures. Recommends new or modified policies and procedures to reduce cost and/or improve staff performance. Works with the Practice Administrator to create an efficient practice environment. Coordinates quality and safety-related programs at the site.
• Assesses practice and provides updates and departmental training with regards to goals, quality, safety, and clinical best practices, including adherence to regulatory and accreditation standards. Supports the environment of care in meeting standards.
• Meets with physicians, practice managers, senior team, and physician leaders as needed to address and, if necessary, resolves issues related to patient care, regulatory compliance, and delivery of services.
• Trains and mentors MAs and other newly hired associates by aligning with the mission and values of the organization. Fosters staff development. Coaches associates based on individual strengths and developmental needs. Serves as a positive role model. Supports MAs in career path development and advancement to Senior MA.
• Rounds at the sites for quality and safety. Prepares sites for and participates in external reviews by the State, The Joint Commission, and other regulatory or accrediting groups.
• Provides training and assessment of lab waived testing competency, certification, documentation, and adherence to related regulatory standards. Maintains logs and other records and ensures POCT certifications are kept current.
• Participates in and leads multidisciplinary quality, service, and operational improvement teams as appropriate. Participates in meetings, serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate.
• With direction from the Practice Administrator, manages associate recruitment and retention, employee relations, performance management, and all other personnel actions for the site. Actively works to create a cohesive and productive work team.




Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.