ABOUT US

Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.

JOB DESCRIPTION
- FULL-TIME

In support of ORU’s aggressive growth goals, the Success Coach serves as a liaison to a selected group of online learners for the purpose of helping them complete their educational goals, communicating regularly and providing assistance to each student as needed.

RESPONSIBILITIES

• Represents the University to a selected group of online learners, serving as each student’s point person, first point of contact and hands/feet as necessary to help the student navigate the University’s processes and procedures.
• Monitors each student’s progress toward completing course registration each term. Answers questions, works to help the student clear up issues and questions that may arise. Calls students, sends reminders, etc.
• Assists each student in developing a success plan and realistic goals that will contribute to academic and personal achievement in college; develops relationships that foster developmental conversations; motivates students to achieve their educational goals.
• Coordinates and integrates initiatives that promote and enhance student engagement by the online learners. Supports, encourages, and connects online learners to available services to resolve issues.
• Pro-actively communicates with each student on course completion, issues related to enrollment and degree completion.
• Cultivates a relationship between the online learner and ORU to develop an understanding of the university’s culture and systems.

REQUIREMENTS

EDUCATION:

Bachelor’s degree required.

EXPERIENCE:
Two (2) years of related work experience in higher education, customer service or related field required.

ABILITIES:

• Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
• Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
• Must be self-motivated, be driven to meet goals, possess a strong work ethic and be able to prioritize.
• Excellent problem solving skills, leadership and time management skills are a must.
• Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alumni, administration, and parents from varying cultural backgrounds.
• Must have the ability to prioritize multi-tasks in the midst of a fast-paced, high-demand work environment while always maintaining a professional demeanor.
• Must remain flexible with regard to external factors that may affect the work schedule.