Student Transportation Services Assistant Coordinator (226 days)
Full Time
Dallas, TX
Posted
Job description
Student Transportation Services Assistant Coordinator (226 days) -(RTP20221003-001)
Description
- Point of contact between the Transportation Call Center and the designated Service Center to address all Let’s Talk dialogues, emails, phone calls, and other customer-based inquiries
- Research, prioritize, and follows-up on incoming issues and concerns for the designated Service Center. Promptly responds to high volume customer inquiries by providing problem resolutio
- Work as a liaison between the designated Service Center Director and staff to monitor and coordinate the timely flow of information - work deliverables, data gathering activities, material preparation, and disseminating information between team leaders and staff
- Communicating transportation information throughout the day to students, parents, campus personnel, transportation leadership, and other stakeholders accordingly via radio, email, telephone, or in-perso
- Assist with the general functions of Transportation Service Centers and the coordination of special projects; tracking and reporting of transportation metrics; calculating daily ridership totals for regular, CHOICE, and Special education route
- Assist with updating the accident management platfor
- Work collaboratively with dispatch, routing, bus drivers, bus monitors, and supervisors/managers to ensure all customer care needs are addressed and resolved in a timely manne
- Must be able to work extended schedules, including after-hours/weekends, and occasionally travel within the District to assist Student Transportation
- Establish and maintain good rapport with parents, community members, and campus/department personnel and ensures a positive customer experience
- Participate in employee recruitment and retention activitie
- Team player and ability to assist with other duties as assigned
Qualifications
- Bachelor's Degree from an accredited university preferred
- Three years of customer care experience
- Strong written and verbal communication, public relations, and interpersonal skills with people from all social, educational, and economic backgrounds
- Strong organizational and time management skills; ability to meet established deadlines
- High degree of computer proficiency using Google Suite and use of Microsoft Outlook, Excel, and Word
- Technically savvy regarding new software, applications, and platforms
- Able to employ sound judgment and discernment in decision-making
- Able to solve problems of a routine degree of complexity under high pressure environments/situations
- Ability to maintain a positive, calm, empathetic, and professional attitude towards internal and external customers
- Ability to work under pressure and prioritize effectively
- Proficient map reading skills
- Preferred – Bilingual (Spanish)
Work Locations: Student Transportation Services 5151 SAMUELL BLVD Dallas 75228
Job: Assistant Coordinator-Maintenance & Operations
Full-time
Minimum Salary: 55,017.00
Median Salary: 67113.00
Job Posting: Oct 3, 2022
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