HarperRand specializes in administering allied healthcare training programs for public institutions in California and Texas. We pride ourselves on providing affordable fast-paced programs that have a positive impact on the lives of the students we serve. Our team has decades of experience helping public institutions expand their program offerings and tailoring trainings to meet the needs of businesses in the local community.

HarperRand is looking to hire one full-time Student Support Services Coordinator for our team in San Antonio, TX. We are interested in candidates from various backgrounds who are looking to work for a company that is passionate about changing lives and helping build the essential workforce! We offer generous pay, health benefits, complimentary lunch, discretionary bonuses, and the opportunity to grow quickly with the organization! Please click the job posting below for the job description and qualifications. We look forward to receiving your application!

Duties and responsibilities

• Supports the new student enrollment process by answering incoming student questions, provide a thorough review of program, tuition and associated costs
• Delivers program information via telephone and written materials, communicating school policies, processes and procedures.
• Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items
• Maintains CRM database to company standards.
• Perform the functions of the job while remaining compliant with organizational policies as well as state, federal and other regulatory bodies
• Participates in and suggests recruitment/outreach activities
• Performs administrative tasks associated with department activities
• Maintains professional knowledge in applicable areas
• Travels to various locations for training and support as necessary
• Assists Regional Manager of Texas the Executive Vice President of Texas as necessary

Skills

• Excellent interpersonal communication skills, both verbal and written
• Ability to work in an environment that is goal oriented
• Customer 'service center' skills
• Ability to maintain positive attitude while working within deadlines
• Maintain professional knowledge in applicable areas
• Ability to use good judgment, problem-solving and decision-making skills
• Knowledge of personal computer software applications and customer relationship management database
• Self-starter with excellent follow through
• Must possess excellent organizational skills

Qualifications

• EDUCATION: High School diploma. Related area and/or equivalent experience and training preferred
• SPECIALIZED SOFTWARE OR SKILLS: MS 365 Office Suite
• YEARS OF EXPERIENCE: 2+ years customer service; school admissions experience preferred
• Customer Service/Communication Skills: Strong ability to talk, listen and help resolved conflicts with customers. Highly effective listening skills matched with the ability to communicate in a clear and friendly manner. When communicating in writing via email or live chat, you will need to be able to communicate professionally and use correct grammar.
• Patience: Possess the ability to stay polite, even in stressful situations.
• Problem-Solving Skills: Creatively manage challenges, understand available resources and assist students and employees with their issues.