STUDENT SUCCESS ADVISOR - NEW STUDENT ONLINE REDINESS
Full Time
Houston, TX 77092
Posted
Job description
Job Title: Student Success Advisor
FT - Occasional weekend shift
Job Type: Online
Summary: Works in Student Success Services and reports to the Associate Director of Student Success. The primary responsibility of this critical student support role, is to successfully engage with our continuing online student’s readiness into the learning management system called Canvas (LMS). This requires consistent high-touch student communication and engagement services that encourages in-depth support to drive student achievement. You will partner in tandem with the Financial Aid, and Academic Departments to proactively ensure all students have cleared all necessary requirements to successfully continue their online education.
Key Job Elements:
Responsible for successfully engage with continuing online students from the Admissions Department to the Student Success Services and the functions of the Canvas Learning Management System (LMS).- Work in team environment with Financial Aid, and the Academic Departments, et al. to assist students in completing the requirements necessary for enrollment, by review report data and team interactions.
- Regularly reports on students at risk of withdrawing or not meeting academic requirements to the Associate Director of Student Success and the appropriate academic program director
- Responsible for the improvements in student retention and student satisfaction outcomes.
- Develop and maintain a bank of student services assistance options geared to student needs (e.g. referrals to child care, transportation, part time jobs, etc.).
- Insures follow up actions based on student survey results, withdrawal data, and other sources of information to get at root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention.
- Responsible for student activities (Welcome Weeks, Student Appreciations days, etc.).
- Assist with daily follow up on absent students that requires frequent calls, texting, sending emails, and status notes.
- Communicate with students one on one to discuss special topics, training and coaching.
- Oversees and provides direction for Student Mentors, Student Ambassadors and Student Clubs
- Organize and facility community service opportunities for students, staff and faculty participation
- Perform other duties as assigned by the Associate Director of Student Success.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED required; degree preferred
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