Job description
Work type: Student
Location: Meramec Campus
Categories: Information Technology, Student Workers
Title: Student - Information Technology
Employee Classification: Student Worker
Department Campus IT - MC
Position Summary:
The Helpdesk student worker will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. The position requires providing direct technical customer support via telephone, chat, email, remote tools, or in person. Including, but are not limited to, resolving authentication problems, basic software support, verifying proper hardware and software set-up, power cycling, navigating college applications, print related issues, and troubleshooting email issues. Support will be provided in a user-friendly, professional manner.
Primary Duties Performed:
- 75% Assist calls with their questions and requests, documenting interactions within the ticketing system.
- 20% Actively participate with ongoing development and maintenance of documents and processes .
- 05% Assist with new technology testing and other duties as assigned.
Required Qualifications:
- Computer experience
- Proficient spoken and written English
- Punctual and reliable
- Customer service experience
Preferred Qualifications:
Complete the FAFSA form for the current academic year.
Salary Range:
$15.00 Per Hour
Diversity, Equity, and Inclusion:
St. Louis Community College is an Affirmative Action/Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experience, and ideas who embrace and value diversity and inclusivity.
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