About Us

Student Financial Services (SFS) primary role is to manage all BYU accounts receivable. The department bills all amounts due from students (tuition, housing, etc.), applies payments, and collects past due accounts. Our team is a trusted business partner that collaborates with many campus areas and is part of the University CFO’s team. We aim to assist students in quickly addressing their financial obligations so they can focus on their Christ-centered education. We are a close-knit team that works well together and utilizes advanced technology.

Why working in Student Financial Services is a great place

• SFS strives to provide the flexibility needed so that employees maintain a great work-life balance.
• You will work with advanced technology that serves SFS goals, the University, and supports life-long learning for your career advancement.
• SFS supports regular professional development to improve your competencies and skills.
• Great benefits!
• Plus, we have fun together!

Benefits

BYU/SFS offers excellent benefits! You accrue 22 vacation/12 sick days per year along with 13 paid calendar holidays. You will also have access to additional benefits below.

• 401k matching
• No-cost participation in a retirement savings program
• Tuition benefits for you and your family (conditions apply)
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental leave
• Wellness program
• On-campus parking
• Free UTA passes for you and your dependents
• Discounts at the BYU Store and on many events at BYU
• Hybrid work arrangement (one-day per week) after an orientation period and successful performance
• … And more

Job Summary

This position is the primary liaison with Enrollment Services and other departments around campus who need assistance in order to solve specific Student Account issues. It performs detailed analysis of students’ accounts to answer questions and provide solutions. This position processes Church-related tuition benefits, departmental charges, and adjustments to student accounts. It also considers and approves routine fee exception petitions and proposes responses to the Fee Exception Committee for unusual petitions. It keeps Enrollment Services and other departments informed regarding changes in our systems and policies and provides training where appropriate.

Essential Functions

• Enrollment Services Liaison and Student Financial Services (SFS) Training Liaison
• Manage Student Account Transactions
• Manage Disbursement of LDS Employment/Service Dependent Tuition Benefits
• Class Deletion and Petition Process
• Review and decide on all petitions from Student Financial Services and Records/ Registration
• Process Alternative Loans
• Miscellaneous

Education/Experience

Minimum education/experience required:

• Associate degree in a field requiring numerical analysis skills plus 2 years of experience in a business setting OR the equivalent combination of education and experience

Preferred:

• Bachelor’s degree in business or another field requiring numeric analysis plus 1 year in a university student finance or financial aid position

Skills, abilities, knowledge, licenses, certifications:

• Ability to analyze complex student account issues and explain details in an understandable fashion to non-accountant customers is required.
• Ability to anticipate questions and to understand the effect of various decisions made to resolve student account issues is required
• Excellent customer service skills are required
• Ability to communicate well both orally and in writing is required
• Solid proficiency with basic Microsoft Excel, Word and Outlook skills is required
• Ability to explain and teach is required as this position trains other employees on policies and procedures related to this position
• Ability to analyze and interpret Federal regulations to ensure compliance with Title IV financial aid requirements is preferred
• Some experience with accounting principles is preferred i.e., basic knowledge of debits and credits and the reconciliation process
• Knowledge of Title IV regulations with regard to financial aid disbursement to students and refunding is preferred

Employee Class: Staff (Full-Time)
Work Location: Provo Campus

Desired Start Date: As soon as possible
Job Close Date: 09/20/2022

Pay Level: 48
Approximate Starting Salary: $37,000 to $48,250

Documents Required at time of Application:
Required: Resume, Cover Letter
Optional: Letter of Recommendation 1

Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University recognizes the benefits of attracting and retaining a diverse workforce. We strive to create a welcoming workplace that promotes a sense of inclusivity and belonging.