Job description

Strategic Accounts Collector

Dallas/Ft. Worth, TX

Summary

The Strategic Accounts Collector is responsible for collecting on active accounts by making and receiving calls, and utilizing the Company’s approved steps to a successful collection call. In addition to making and receiving calls, this individual must perform skip-tracing techniques and must document accounts accordingly. The Strategic Accounts Collector will prepare notifications to secure payment; explain penalties, interest, deadlines, and consequences for failure to comply. The Strategic Accounts Collector will skip trace, call references, process extensions, due date changes and negotiate payment to bring account current.

Essential Duties and Responsibilities
Primary responsibilities include, but are not limited to the following:

· Collector will be required to stay current on all state and federal laws and regulations in order to successfully meet call requirements of assigned portfolio.

· Handle all collection buckets for specified portfolio.

· Collect payments on past due accounts.

· Locate customers using credit bureau information, background checks, loan documents, and other databases.

· Inform clients of overdue accounts and amount currently owed.

· Ensure all customer information is correct, including phone numbers and addresses, as well as document and manage account information in the SHAW system.

· Locate customers using credit bureau information, background checks, loan documents, and other databases.

· Inform clients of overdue accounts and amount currently owed.

· Set up repayment plans and new terms of sale.

· Properly document all account activity in the computer system.

· Send statements of delinquencies to credit bureau.

· Follow federal and state laws dealing with debt collection.

· Perform other duties as assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

· Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

· Conceptual Thinking: Generates creative solutions. Translates concepts and information into images. Applies design principles. Uses feedback to modify designs. Demonstrates attention to detail

· Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.

· Interpersonal: Focuses on solving problems, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others’ ideas and tries new things.

· Negotiating: Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.

· Oral Communication: Speaks clearly and persuasively in positive or negative situations;

· Persuasiveness: Presenting an idea or plan in a way that persuades others to adopt a certain stand.

· Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for

Additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

· Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with emotional topics.

· Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition

· Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Knowledge of FDCPA, UDAAP, TCPA and federal standards and state laws.

· Auto-dialer experience a plus.

· Must be able to maintain composure with difficult or irate customers.

· Promote a positive work environment.

· Must be detailed oriented.

Education/Experience
· High school diploma

Supervisory Responsibility
This position has no supervisory responsibilities.

Language Ability
Ability to clearly and effectively communicate in person, in writing and by telephone

Computer Skills
Proficient in use of MS Office - Word, Excel, Shaw, TLO, SharePoint
Certificates and Licenses
None Required

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus

Ability to commute/relocate:

• Fort Worth, TX 76137: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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