Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Be a Healthcare Hero! Work for a Fortune 8 global organization where we put our People First! Now offering a sign-on bonus of $2,000.00 for new employees!!!
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the single point-of-contact and business owner of manufacturer-sponsored specialty distribution programs. In this role, the Strategic Account Manager takes a consultative approach from the initial program launch through the ongoing management of our clients’ unique distribution and logistics needs. This includes overall responsibility of accounts, as well as program and project coordination across all ICS functional areas. Ideal candidates have experience and a strong understanding of business operations and processes, marketing, communications, third-party logistics, warehousing, project management and/or supply chain support services.
PRIMARY DUTIES AND RESPONSIBILITIES:
Serve as a strategic client partner and an extension of their organization.
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Proactively identify and implement ICS services that address clients’ needs and help them achieve their business goals.
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Exceed client expectations by providing extraordinary service.
- Establish and nurture strong working relationships with internal and external business leaders, key stakeholders and work teams to ensure the successful delivery of services to clients and their customers.
- Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operations; meticulously communicate with all involved parties through resolution.
- Responsible for meeting program timelines and making adjustments to properly align with priorities.
- Key contact between all ICS functional business areas – Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions and IT. Foster seamless communication flow between these areas.
- Responsible for program process design, documentation and implementation.
- Continuously monitor, assess, identify and implement strategies to improve programs.
- Responsible for both document and process change management, as required by manufacturer client and quality standards.
- Assist in the development of training curriculum for all program team members, closely coordinating with the ICS Training Department.
- Responsible for the development and maintenance of client statements of work, custom work instructions and other documentation specific to manufacturer-sponsored programs.
- Develop and deliver meaningful client presentations as required.
- Properly maintain client contracts and program documentation.
- Meet travel expectations for on-site client meetings (this role requires approximately 10% travel)
- Other duties as assigned
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Training in fields such as business administration, accounting/finance, sales, marketing, communications, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of four (4) years directly related and progressively responsible experience in distribution, supply chain and/or strategic relationship management.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Minimum 2+ years client account management and or relevant industry experience.
- The ability to understand our clients’ business with regards to business model, aspirations, pain points, workflow, and what relevant services and solutions can support requirements.
- Robust understanding of our various client segments in order to make consultative recommendations.
- Excellent oral and written communication skills; Proficient at presentation delivery.
- Strong process design, project management and program implementation experience.
- Ability to manage multiple tasks along a parallel process and quickly and creatively solve problems.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Integrated Commercialization, LLC
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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