Job description
Rock Hall Culture and DEA&I Statement:
At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We intentionally foster a diverse & equitable museum that encourages & embraces creativity & innovation. As a community leader, we value, empower, & respect all people. We provide all team members equal access to information, development, & opportunity. We acknowledge historical inequities & purposefully create an environment where each person feels accepted, appreciated, & safe to utilize their unique experiences & perspectives. Diversity, Equity, Accessibility, & Inclusion is more than just a policy. It supports our mission and defines our future.
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
Summary:
The Store Manager is responsible for overseeing the fast-paced day to day operations of our dynamic $9M museum store in the Rock and Roll Hall of Fame. This person drives sales and profitability goals by leading the store team, enhancing customer satisfaction, understanding, anticipating, and proactively acting on our business needs, and communicating and collaborating with the wider museum.
Love of Rock and Roll and fashion is an absolute.
Responsibilities & Duties:
Sales & Visual Merchandising
Meet sales goals by training, motivating, inspiring, and coaching the team.- Oversee all day-to-day sales and drive the team to exceed sales goals.
- Ensure high levels of customers satisfaction through Fans First service.
- Maintain outstanding store condition and visual merchandising standards including the stocking of appropriate sizes, styles, and inventory levels.
- Propose and execute on innovative ideas to increase store sales.
- Plan and oversee in-store promotional events and displays.
- Communicate openly and regularly with the merchandising and inventory team about buying trends and customer needs.
- Make recommendations and execute on product discounts, promos, and mark downs based on appropriate reporting.
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
Leadership
Demonstrate and encourage a strong work ethic, outstanding customer service, critical and innovative thinking, and problem solving.- Interview, hire, and train store employees in partnership with the Human Resources team.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Provide direction and guidance to the store staff by mentoring, cross training, and effective delegation.
- Understand and clearly communicate the store and museum priorities for the day, week, month, and year.
- Utilize the skills of the team by effectively delegating their time based on low/high attendance, store demands, and local events.
- Listen, understand, and communicate the needs of the team and the business to make recommendations to the leadership team for best practices to ensure voices are heard and Rock Hall initiatives are communicated clearly and with context.
Operations
Assist in the preparation of and control the store’s budget aiming for minimum expenditure and efficiency.- Complete store administration including overseeing opening and closing of the store, proper bookkeeping, and ensure compliance with all Rock Hall policies and procedures.
- Organize all store operations and allocate responsibilities to appropriate personnel.
- Schedule staff according to business and institutional needs and forecasted attendance.
- Partner with other departments in the museum to ensure appropriate staff coverage and merchandise selection for key events and rentals.
- Monitor inventory levels to ensure appropriate on-hands for sell through and to maintain a low shrink.
- Ensure a safe and clean environment for staff and customers.
- Secure merchandise by implementing security systems and measures as needed.
- Approve timecards and time off requests for all direct reports.
- Oversee the receiving and preparation of incoming merchandise shipments.
Duties include but may not be limited to the above.
Job Requirements and Qualifications:
Proven successful experience as a retail Store Manager in a high-volume location.- Accomplished in the development of staff into leadership roles.
- Powerful leadership skills and business orientation
- Strong sense of self-awareness, self-regulation, motivation, empathy, and social skills.
- Excellent verbal and written communication skills
- Customer management skills
- Commercial awareness
- Excellent knowledge of retail management software-Shopify and or Shopventory preferred.
- BS degree in Business Administration or relevant field or equivalent experience.
- Must be able to lift up to 25 pounds at time.
- Knowledge of and passion for rock & roll history and music.
Unique qualifications:
Strong communication and collaboration skills; a team player who works well with others and enjoys partnering across teams to create exciting experiences for fans.- Ability to also work independently while seeking direction and feedback as needed.
- Strong organizational and time management skills with exceptional attention to detail
- High energy and passion for the Museum’s mission
- Commitment to follow through and meet deadlines.
- Professional, positive, and resourceful attitude; willingness to take initiative, manage multiple tasks and projects at a time; eager to learn and grow.
- Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.
- Ability to successfully pass a Rock & Roll Hall of Fame and Museum background investigation and drug screening.
Employer's Rights:
This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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