STATION AGENT-CUSTOMER SERVICE Station Agents are key members of McGee and perform duties necessary to provide passenger support with a focus on Safety and Service. This role works in a fast-paced environment providing travel assistance to passengers in both above and below wing functions.

KEY SKILLS

• Promote and maintain a culture of safety at all times
• Maintain a high level of a focus and curiosity in a fast-paced and changing environment
• Execute tasks with safety and compliance while displaying a customer service ethic.
• Act in accordance with the McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times and portray a positive image in this customer-facing role
• Flexibility and willingness to perform additional duties as assigned

JOB FUNCTIONS

• ABOVE THE WING

• Assists customers with travel needs including check-in, boarding and general travel questions
• Performs computer and paperwork tasks
• Evaluates and prepares flights by arranging seat assignments and load, coordinating special meals, and upgrades
• Performs boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
• Processes and securing passenger luggage

• BELOW THE WING -BAGGAGE HANDLING

• Perform all facets of aircraft handling (e.g., marshalling, push-back, wing-walking loading and unloading aircraft, cleaning)
• Maintain work areas and ensure the proper care of equipment
• Operate ramp equipment and other equipment such as tugs/tractors, beltloaders and forklifts
• Work outdoors with exposure to the elements and high noise levels for eight hours or more per workday

QUALIFICATIONS

• Previous customer service experience required
• Ability to work at a constant and quick pace for up to two consecutive hours
• Flexibility to work varied shifts; weekends and holidays
• Reliable and good attendance and punctuality
• Exceptional interpersonal skills and ability to communicate effectively
• Ability to perform work according to set procedures
• Ability to anticipate needs of others in a fast-paced environment
• Ability to understand and interpret flight schedules and airline flight destination information
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required by specific work assignment
• Must have a valid Driver's license at the time of hire
• Must have the ability to lift up to 75 pounds on a frequent basis
• Ability to give/receive oral instructions in English
• High school diploma or equivalent preferred
• Must be at least 18 years of age
• Must be authorized to work in the U.S.