Job description

Under the direction of the Contact Center Scheduling Director, The Staffing & Scheduling Coordinator performs all scheduling, staffing, and timekeeping responsibilities for designated work areas within scope. This includes creating and editing schedules to filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance of unit/department schedules). This role utilizes an electronic staffing system platform and requires strong communication with Practice Leaders and Tufts Medicine Leadership.

Responsibilities

• Create and edit schedules for tufts Medicine Contact Center into the electronic scheduling system following all hospital policies, procedures, and guidelines. Assign specialty roles particular to each unit’s operational needs.
• Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers
• In collaboration with Leadership, Approve or deny all schedule requests.
• Balance and publish schedules at the end of the self-scheduling period. Archive schedule at key times during the cadence.
• Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff. Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts.
• Within 24 hours of shift time, allocate resource/float pool staff to units based on needs, using technology and communication skills.
• Receive sick call notifications and manage unplanned shift vacancies by recruiting associates for open shifts, leveraging technology
• Maintain daily maintenance of unit/department schedules within the electronic staffing system. Effectively communicates critical or immediate staffing needs to Manager and above.
• Works directly with HR and Leadership to ensure, staff margins are consistent; works directly with Tufts Medicine OSO and HR in Onboarding.
• Approve or deny all timecard requests with attestations, with communication to unit managers as appropriate.
• Prepare timecards for readiness for manager approval (Review and clean up exceptions,
• Maintains staffing related records, files and reports. Distributes reports to appropriate leaders, as determined by Director and above.
• Assists with allocation of agency resources and other duties as assigned pertaining to contract labor.
• Achieve established Contact Center staffing patterns and key performance indicators.
• Meet or exceed departmental productivity and quality standards.
• Propose enhancements to operational processes to improve efficiency and/or effectiveness.
• Ensure that all departments meet service level agreements, quality standards, and performance goals based on the development and monitoring of cost and process metrics.
• Commitment to upholding and providing services in a manner that is congruent with the organization’s mission statement.
• Demonstrate a high regard for the dignity and worth of patients and their families
• Travel may be required

Experience

• Bachelor's degree in a related field is required.
• HFMA CRCR certification is required within 12 months of hire, if not already HFMA certified
• Two+ years’ experience with staffing/scheduling in a healthcare setting.
• Proven analytical and critical-thinking skills, as well as strong decision-making, required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations, resulting in measurable performance improvement and successful organizational change
• Evidence of leadership, integrity, initiative, and communication skills.
• Demonstrated commitment to maintaining high employee satisfaction/retention and low turnover.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: Remote

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.