Under the direction of the Manager, Teller Operations Supervisor or Teller Operations Supervisor, process financial transactions between customers and the Bank. Handle both routine more complex customer inquiries and problems and maintain favorable customer and employee relations. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Acquire and maintain knowledge of the Bank's policies and procedures regarding the Bank's security system.

Receive and process checking and savings account transactions; commercial, mortgage and installment loan payments; MasterCard/VISA transactions.

Ensure that Bank procedures are followed when performing transactions on equipment as required (currency recycler, cash dispensing machine, on and off-site ATM's.).

Maintain favorable customer relations through proper handling of all collection and disbursement functions.

Exercise discretion, judgment, and initiative regarding transaction problems and procedures.

Identify customers' financial services needs and refer services to meet those needs. Advise customers on promotional items and services.

Maintain adequate working funds as required by the Bank or Branch Reporting and Control Manual. Verify and balance assigned cash drawer daily with minimal cash variances. Assist in reconciling errors or discrepancies for self and other tellers.

Issue and redeem cashier's checks, traveler's checks, money orders, and bank checks. Issue and redeem savings bonds and process the redemption of bonds.

Open night deposit vault, log the contents in logbook, and distribute the contents to proper individuals and processing all deposits and other transactions always using dual control.

Process incoming mail transactions per Bank procedures.

As needed, purchase working money supply from vault. Verify that opening and closing procedures are followed.

Prepare (type) necessary forms for proper completion of Bank Secrecy Act requirement. Includes obtaining appropriate documentation from customer or non-customer.

Receive and answer questions on Bank policies and practices, always maintaining good customer relations. Direct customers to appropriate employees for answers to only the most complex problems or inquiries. Discuss problems related to specific accounts and refer more difficult questions to a supervisor or an officer.

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e., Bank Secrecy Act, Regulation CC, E, DD, etc.), evidenced by appropriate application of these regulations in day-to-day operations.

Complete money shipments to the Federal Reserves and completion of the necessary forms. (At Main Bank location only.)

Display leadership and initiative, and set a favorable example for co-workers.

Provide assistance to co-workers with difficult internal problems or customer inquiries or problems. Ensure prompt and courteous response to customer inquiries.

Count, wrap and bag coins. Count and verify currency to sell. Balance or assist in balancing the working fund. Accumulate mutilated currency to be shipped out.

Balance Automatic Teller Machine (ATM), replenish cash supply and ensure the ATM is in working order. Correct problems when the ATM is not working properly.

Assist in completion of monthly teller audits.

Perform Teller Operations Supervisor duties as requested and/or needed.

Work as a teller at any of the other Jefferson Bank locations as directed by the Manager or Teller Operations Supervisor.