Responsibilities:

• Drive process to ensure delivery of forecasted revenue
• One point of contact to provide information spanning product availability, lead times, supply chain issues, NPI deliverables into the sales organization
• Represent the sales organization as the single point of contact for Manufacturing to help determine order prioritization including coordinating requirements for pre-build and pre-positioning requests to support the revenue forecast
• Review sales forecast funnel for configuration needs, terms and conditions, and critical delivery timelines
• Ownership of regional SIOP process, including coordinating of monthly cadence with sales and product line leaders to ensure demand is adequately represented in the global production requirements
• Support Customer Operations with off-line report creation including loading source data to Spotfire reports.
• Delegate cross functionally responsibility to resolve Order holds and drive owners to complete tasks.
• Provide strong communications to Commercial and Customer Care teams regarding delivery expectations and performance
• Ensure shipment delivery requirements communicated and documented with Logistics
• Provide accurate risk assessment to Sales & Finance of in-quarter fulfillment versus expected backlog
• Partner with Procurement teams for sourcing, delivery dates and replenishment activities for order fulfilment of Purchase to Stock materials (local items)
• Interface with all internal customers (ie: Commercial Sales, Supply Chain, Global Operations, Logistics, Product Management, Finance, Credit & Collections, etc.) to assure high quality order fulfilment and excellent communication
• Meet or exceed execution targets for the OTR organization including but not limited to full order fulfillment cycle-time by sub-territory and product line
• Evaluate and make recommendations for products frequently included with orders that are currently not stocked goods and restrict ability to communicate accurate delivery dates to end customers. Recommend pre-positioning material, pre-building material or Early Global Delivery to reduce fulfillment times.
• Master Data Management steward ensuring local compliance for data governance
• Driving to identify and implement continuous performance improvements

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• Bachelor’s degree and 5+ years of experience within order management, product management, operations, customer care, and/or import/export of a B2B product-based business

OR

• Associate degree and 7+ years of experience within order management, product management, operations, customer care, and/or import/export of a B2B product-based business

OR

• HS/GED and 9+ years of experience within order management, product management, operations, customer care, and/or import/export of a B2B product-based business

Preferred Qualifications:

• Bachelor’s degree
• Fluency in English, additional language skills beneficial
• 5+ years of experience within order management, product management, operations, customer care and/or import/export of a B2B product-based business
• International business experience
• History of success with working cross-functionally in matrixed environment
• Skilled in use of SAP, Excel, Salesforce.com, and Spotfire
• Experience in or understanding off import/export and/or customs a plus

Desired Characteristics:

• Highly motivated goal-oriented self-starter with the ability to learn and work independently and manage competing priorities
• Excellent interpersonal skills, with evidence of teamwork and collaboration
• Demonstrated aptitude and success in fostering solid, value-based relationships
• Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail
• Adaptable to multiple requests and changing demands
• Superior attention to detail
• Strong verbal and written communication skills and data-driven analytical expertise.
• Ability to clearly summarize a plan but also knowing the supporting details behind it.
• Ability to interact effectively with all levels of a matrix organization
• Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others

Physical Requirements:

• Role located in Hopkinton, MA
• Ability to work in a hybrid environment possible.
• Willing to travel occasionally with the ability to travel to foreign countries (5-10%)