Job Description:

The Senior Manager Line Service is responsible for the overall operation and functioning of the site’s Line and Ramp Services team, ensuring safety and compliance for all flight line operations and maintaining excellent standards of customer service.

Responsibilities:

Responsible for the overall operation and management of the flight line and line and ramp services team members and supervisors within established operating procedures and regulations

Responsible for adhering to all safety policies and procedures by managing employees in direct line of reporting

Responsible for management of hangar stacking and aircraft ramp parking

Responsible for management of refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements

Provides management of towing and disconnecting services for all types of aircrafts

Executes hand signals in order to guide aircraft during arrivals and departures

Provides service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.

Communicates with employees and/or crew using radios in order to provide excellent customer service

Creates and manages team schedules and absences; periodically monitoring/working different shifts for team management purposes.

Manages individual and team performance; supports and monitors the growth and learning of team members

Responsible for managing budget items such as CapEx, CUPA, etc.

Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed

Directs aircraft and hangar cleaning, as needed

Assumes additional responsibilities in the absence of the FBO Supervisor and delegates responsibilities to qualified personnel

Directs general grounds keeping activities (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Other duties as assigned

Minimum Requirements:

10+ years’ relevant work experience

Thorough knowledge and understanding of aviation industry

Good internal/external commercial awareness

Experience managing mixed-level team members of professionals and managers and navigating in a matrixed organization

Experience setting and implementing standards and operational guidelines

Strong communication skills and experience communicating to diverse internal and external stakeholders

Extraordinary Customer Focus

Desired Characteristics:

Strong project management experience

Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.