Under general supervision, is responsible for coordinating customer service activities involving the handling of requests and/or complaints regarding City services. May exercise functional supervision over assigned staff.

Work Location
100 Military Plaza

Work Schedule
7:45 a.m. - 4:30 p.m.; Monday - Friday

• Compiles and prepares reports.
• Prepares identification badges; inputs data from registration forms into the computer and maintains database.
• Collects money using various payment methods.
• Answers telephone, takes information, and refers call to proper department.
• May direct the work of assigned staff, providing technical direction and training.
• Answers inquiries regarding City services, functions, etc. and responds to complaints.
• Organizes and maintains filing system and database.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience dealing with the public servicing client/customer requests.
• Valid Class 'C' Texas Driver's License.

• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of modern office practices and procedures.
• Skill in operating a personal computer and utilizing rudimentary software.
• Ability to compile and prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public.
• Ability to respond to inquiries, complaints, and requests.
• Ability to communicate clearly and effectively.
• Ability to supervise employees.
• Ability to perform all the physical requirements of the position, with or without accommodations.
• Working conditions are primarily inside an office environment.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.