Job description

The PILOT Learning Program is an academic support program housed in the Krieger School of Arts and Sciences Office of Academic Advising and Support. PILOT supports gateway courses that are taught in large lecture format and includes outreach to the following subjects: math, chemistry, applied math, computer science, economics, public health, foreign languages, and physics. The program helps students academically and socially as they transition to college life. Within each PILOT session, a trained leader works to foster a collaborative learning environment by utilizing various engagement strategies. This voluntary program supports approximately 60% of the students taking each course that is served. Each group is comprised of 10-12 students and is led by a peer leader, an upperclassman student who has taken the course, and each group meets for two hours each week for the entire semester.

We are Seeking a Sr. Academic Support Coordinator who will be responsible for providing logistical, administrative, and strategic support to the Assistant Director and Director of Academic Support. The Sr. Academic Support Coordinator will manage a variety of tasks required to ensure the overall success of the program including semester long projects and day-to-day operations of the program. In this role, the program assistant will work closely with undergraduate students and be a point person for student employment as they oversee the hiring, training, and payroll of 250+ student workers.

Specific Duties & Responsibilities

Program Administration

Payroll processing for 250+ student workers.

Responsible for setting up and monitoring student staff time-entry logs.

Hiring and termination (forms, tracking position #'s, hiring status) in a timely manner. This is a key role of the position and vital to student-employee retention.

Work in SAP and be point person for communication from Student Employment Services.

Assist Director and Assistant Director with logistical aspects of the student interview process (setting up interview schedules, reserving space, candidate follow-up).

Assist Assistant Director with session observations and student evaluations.

Academic Support Session Management

Scheduling for recruitment, class presentations, PILOT Leader meetings, Advisory Board meetings and other events.

Manage Canvas communications and announcements for courses.

Manage weekly problem-set production and dissemination to PILOT Leaders.

Maintain weekly supply inventories of problem-set materials, office and session supplies.

Monitor PILOT session and leader meeting attendance weekly and communicate to students and Assistant Director.

General Academic Support Activities

Assist with training and event logistics (including working directly with vendors, coordinating schedule and room reservations).

Create and disseminate mid and end of semester assessment and satisfaction surveys to student workers and student users.

Development of mid and end of semester reports including a comprehensive attendance report each semester

Manage organization of One Drive folders.

Create and disseminate weekly Academic Support newsletter for student workers.

Maintain Program website.

Manage Pilot Learning Enrollment

Assist AD with development of registration surveys, initial and continued.

Request supported course rosters on a regular basis to manage course enrollment and recruitment.

Create registration links for student sign-up each semester and over the summer.

Manage room requests and assignments for all PILOT sessions, review sessions and events.

Assist with placement schedules, course waitlists and attendance for each session.

Special Knowledge, Skills & Abilities

A passion for education and academic support.

Successful track record of managing programs and student staff.

Ability and confidence to build and maintain collaborations across campus with administration, faculty, and staff.

A high degree of enthusiasm, energy, and creativity for academic support and academic success.

Demonstrated ability to analyze and communicate data effectively.

Exceptional interpersonal, oral, public speaking, writing, listening and consensus building skills.

Demonstrated capacity to work effectively with persons from diverse backgrounds (e.g., class, race, nationality, sexual orientation, religious affiliation, etc.) and to foster sensitivity. to diversity and an inclusive campus and community culture.

Excellent organizational skills and demonstrated success in providing friendly, high quality service with effective outreach abilities.

Ability to interpret, apply and abide by the Federal Education Rights and Privacy Act (FERPA).

Minimum Qualifications

High School Diploma/GED, with Bachelor's Degree preferred.
Five years progressively responsible administrative/academic experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Bachelor's Degree preferred.

Classified Title: Sr. Academic Program Coordinator
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $20.40 - $28.00/Hr (Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30 a.m. to 5 p.m.
Exempt Status: Non-Exempt
Location: Flexible/Homewood Campus
Department name: Academic Advising
Personnel area: School of Arts & Sciences

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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