Job description
Job Summary:
The Patient Access Specialist ensures each registered patient has a complete and accurate Wayne UNC Health Care medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand which services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Uses excellent patient service skills to create an exceptional first impression of Wayne UNC Health Care’s services to patients, families and the public both over the phone and in person. Solves issues resulting from multi-payer situations using deductive reasoning and logic skills.
Education Requirements:
- High school graduate or equivalent required.
Licensure/Certification:
- CRCR certification from HFMA within one year of hire.
Experience:
- Prior experience in a Business Office or Healthcare preferred. Bi-lingual language skills are a plus.
Knowledge, Skills and Abilities:
- Knowledge of medical terminology preferred.
- Outstanding customer service skills with the ability to work well with the public and teammates both in person and over the telephone.
- Able to work with deadlines.
- Well-organized and detail oriented.
- Accurate data input skills.
- Must have effective oral and written English communication skills in order to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
- Displays a professional public image at all times.
- Able to work in a fast-paced environment with frequent interruptions.
- Basic knowledge of MS Outlook and able to learn new software rapidly.
Location: Wayne UNC Health Care · ADMITTING
Schedule: PRN, Various Shifts/As Needed
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