Job description

We want YOU to experience Southern Reimagined with a career at The Dewberry.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s mid-century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• Competitive Pay
• Advancement & Growth Opportunities
• Flexible Paid Time Off (17 Days)
• 401K with 4% Company Match
• Education Reimbursement
• Uniform & Dry Cleaning Provided
• Free On-Site Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

POSITION DESCRIPTION

PRIMARY FUNCTION: Spa Supervisor

DEPARTMENT: Spa

REPORTS TO: Spa Manager

LEADS: Spa Receptionist, Spa Esthetician, Spa Massage Therapist

Summary

The Spa Supervisor will provide support to the spa management team through training, motivating, and leading spa personnel.

The focus of this role will be to ensure our team is portraying a professional, efficient, and friendly demeanor to our guests. Eventually this role will assist in enhancing, creating, and realizing all spa revenue and profit opportunities.

Essential Functions

Major areas of responsibility/ management include, but are not limited to:

• Assist the Spa Manager with administrative tasks to include outlet scheduling, merchandising, conducting inventory, tracking financial performance, and the training and development of team members
• Acts as MOD that requires opening and closing the spa.
• Respond to guest inquiries regarding spa treatments, services, appointment availability, retail offerings in-person, email, and telephone in a timely and friendly manner.
• Exhibit a professional attitude, diplomacy, and have the ability to handle difficult situations.
• Uphold and ensure gracious front desk procedures in the booking and handling of customers.
• Responsible for being knowledgeable in regard to all services and products provided by The Dewberry Spa.
• Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
• Assist with operational audits to insure service standard consistency.
• Enthusiastically serve guests promptly while implementing proper service standards.
• Practice all sanitation and safety guidelines provided by both the Department of Health and The Dewberry Spa.
• Proactively maintain cleanliness standards in all areas of the Spa, Retail and back of house areas.
• Professionally take and confirm reservations for all services and services and treatments offered at The Dewberry Spa.
• Performs special projects delegated by the Spa Management.
• Conducts daily staff line up for up-to-date department communications.

Qualifications

• 2+ year of spa experience
• Weekends are mandatory during the trainingphase.
• Being able to manage multiple personalities.
• Able to book appointments effectively, communicating with our guest with 5-star language, must know how to say No, but Yes effectively.
• Willing to properly sanitize and reset locker rooms and relaxation room when needed.
• Prompt time management skills and able to handle inventory for the spa and eCommerce
• Assist in training of the reception team and implementing new strategies effectively
• Able to step in where needed
• Able to lift 25 pounds and push 100 pounds
• Able to stand 6 hours of their shift
• Willing to learn mindset

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

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