• Be on time for your shift.
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments (via telephone and in person).
• Acknowledge and greet everyone who enters and leaves Wellness & Spa Center.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency.
• Maintain a Spa Reception bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Promote and sell all spa services using direct questioning and listening to the needs of each guest.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area. This includes the reception area and retail areas.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money-handling skills.
• Enjoy working with people and possess a friendly and outgoing personality. Must be a team player.
• Excellent communication, listening and computer skills.
• Prior experience in a customer-oriented atmosphere, preferably a hospitality field

Located in the heart of beautiful Naples, Florida, Vineyards Country Club is a private, non-equity club open to both residents and non-residents of the community. Founded in 1988, the Club is family-owned with a rich history and long-standing Naples reputation built with integrity, compassion and dedication to the complete Club experience. We are a drug-free workplace. Candidate must pass both a background check and drug screen. Vineyards Country Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, marital status, disability status, protected veteran status or any other characteristic protected by law.