Job description
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
As the Software Trainer, you'll develop a technical training curriculum that ensures our clients learn how to use our software during implementation and whenever there is a software enhancement release. You'll also develop internal and external training programs to transfer knowledge on software use and address competency gaps for client users and employees.
What you'll work on:
- Review and Understand User Guide and get hands on experience navigating through the UI
- Review and Understand Use Cases and Test Scripts to further your knowledge of the platform
- Elicit information from observation, research, and interviews with product designers, subject matter experts, and others to gain a deep understanding of risk adjustment software, methodology and processes
- Liaise with internal and external subject matter experts and offer professional services training programs to meet specific training needs
- Develop and maintain effective instructional aids such as manuals, handbooks, and online resources, and ensure up-to-date versions are accessible by clients in a timely manner
- Present training programs using recognized training techniques and tools for adult learners
- Design and apply assessment tools to track and measure training effectiveness and report on training outcomes
- Handle logistics for training activities including training sites, user access, venues, and equipment
- Assist in planning, developing, organizing, writing, and editing operational procedures and manuals
- Assist in creating high-level life-cycle and value stream to detailed process map
- Deliver consistent, high-quality training on Veradigm Submission solution to customers, partners and employees, both on-site and through web-based tools.
- Participate in maintaining training materials and customize, as needed.
- Work with Support and Product teams and clients to develop effective training agendas, deliver on those agendas, and ensure customer satisfaction.
- Maintain knowledge of current Veradigm solutions and new releases
What we're looking for:
- 3+ years of experience in a corporate training role
- Demonstrated verbal and written communication skills
- Ability to translate technical concepts and terminology into layperson terms
- Experience in Medicare Advantage and/or Medicaid regulatory data submissions is a plus
- Experience creating software release notes is a plus
- Experience using Jira and Confluence is a plus
- EDI and US healthcare system knowledge a plus.
- Ability to quickly learn new technologies.
- Excellent presentation skills.
- Excellent classroom management skills.
- Bachelor's degree in Computer Science, business computing or related field, or equivalent experience.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.
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