Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and supplies for use in material analysis. Over the past 85+ years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia. Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications.

Buehler’s parent company, ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

Reporting to the Service Manager, this position will help to provide aftermarket software support to ensure high customer satisfaction with our Imagining and Analysis equipment.

• Provides technical assistance to both customers and Field Service Repair Engineers for software related issues via telephone, email, and remote diagnostic (with occasional travel to customer sites)
• Assists in training Field Sales and Service Repair Engineers in operation and maintenance of Buehler's software platforms
• Solves customer problems with minimum supervision through problem resolution and bug tracking
• Recommends changes to products and documentation based on customer feedback to improve reliability, maintainability, serviceability, and usability
• Works with the Software Development team to test and release updates and new software products
• Responsible for updating, maintaining and using software technical information to create training documents

• Associates degree in computer science, software, or a related field
• Experience in backend SQL server support (C#) for hardware equipment
• Strong interpersonal skills necessary when speaking with internal and external customers (team player mindset, good demeanor, positive attitude, and courteous)
• Ability to view and interpret log files
• Self-motivated while working independently with minimum supervision
• Ability to multi-task while managing multiple support issues, tasks, and projects
• Takes an active role in meeting responsibility with a “can do” attitude
• Actively understands and embraces customer satisfaction tenets
• Understanding and ability to use Microsoft Excel, Word, PowerPoint, and Visio at an intermediate level
• Occasional travel may be required – up to 25%

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at buehlerHR@buehler.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information about our commitment to equal employment opportunity, please click here.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.