Job description

About the Position
**Software Product Specialists play a key role at Cobalt in ensuring a positive customer experience with Cobalt's software products. Cobalt's products are mobile and browser-based CRM applications built on top of the Microsoft Dynamics 365 platform. New Software Product Specialists will learn to master the intricacies and customer-specific configurations of Cobalt's products so that they can help our customers use the software to its fullest potential. We are looking for a new team member who takes pride in solving real-world business problems, enjoys collaborating with internal team members and external clients, and strives to learn new skills as they keep pace with changes in complex technologies.
Cobalt currently has an opening for a Software Product Specialist at Level I or II. The Level I role is an entry-level position while the Level II role requires at least 4 years of technical support experience; both levels are part of our customer support department and report to the Associate Director of Customer Support & Success.
Primary Duties

• Research and troubleshoot tickets
• Research new functionality or solutions to unique customer requests
• Answer end-user support calls and emails
• Escalate cases to internal specialists and departments
• Create documentation for end-users and internal use
• Monitor incoming cases for trends and triage of urgent items
• Quality assurance testing on new products and client releases
• Become a subject matter expert and create documentation for end-users and internal use
• Provide training to customers and internal staff
• Provide formalized coaching sessions for other staff members on the support team
• Participate in rotational on-call shifts for emergency incidents (Level II only)

Required Qualifications

• 4-year degree from a respected institution
• 1-2 years of professional work experience, preferably in a technical and/or training field
• 4+ years of technical support experience, preferably supporting Dynamics (Level II only)
• Fluency in English with excellent verbal and written communication skills
• Ability to work in the U.S. without sponsorship

Benefits & Compensation
**Cobalt offers all of its employees medical, vision, dental, life, and disability insurance, a 401K plan with employer matching, professional development opportunities, commuter benefits, hybrid remote work with a relaxed work environment in Crystal City, a tuition reimbursement program, and other great benefits. We host multiple events for our employees each year including quarterly events, a holiday party, a company retreat, and multiple ways to give back to the community through a variety of volunteering opportunities.
The Software Product Specialist position pays an annual base salary of $75,000 – $95,000, based on level and experience, with a target bonus of 5% of the base salary.
Professional Development

• Individual training budget
• Paid time for individual training and/or projects throughout the year
• Other professional development opportunities (such as conferences)
• Multiple career growth opportunities

Cobalt's Work Environment

• Quiet, relaxed, and collaborative workspaces
• Comprehensive training and coaching opportunities
• Weekly lunch & learn sessions
• Transparent company-wide communication

About Cobalt
**Cobalt is an enterprise business software development company that is focused on customer relationship management (CRM) solutions. We provide industry-specific software products as well as custom software development services for our customers. Our software projects can include any or all steps in the software development life cycle from planning all the way through to maintenance. We use an agile scrum methodology that brings together members of all of the different departments at Cobalt to deliver high-quality software for our customers by seeking input and disseminating knowledge to a diverse group of stakeholders.
Hybrid Work Policy
**Cobalt has adopted a hybrid remote work policy for 2023. All employees are required to work a minimum of 25 full days at Cobalt's office during each calendar quarter in 2023 in order to continue fostering our company culture of teamwork and collaboration.
COVID-19 Vaccination Policy
**Cobalt wants to ensure the health and safety of all its employees, which is why all employees are required to be fully vaccinated against the COVID-19 virus, including at least one booster shot. All Cobalt employees are required to maintain their vaccination status according to the suggested best practices as defined by the Centers for Disease Control and Prevention (CDC) and to provide Cobalt with current proof of this vaccination status. If and when additional vaccine requirements are released by the CDC in 2023, Cobalt will provide updated guidance on when all employees must comply with the new recommendations.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Ability to commute/relocate:

• Arlington, VA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.