Social Work Aide III (Program Coordinator Assistant)

Hiring Department: UIC Division of Specialized Care for Children

Location: Chicago, IL 60607-5021 USA

Requisition ID: 1014413

Posting Close Date: 3-21-23

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

Position Summary

Under general supervision of the Assistant Regional Manager or Regional Manager, if applicable, assists Care Coordinators in the determination of eligibility for services, development of case records and in the coordination of care for applicants/recipients with special health care needs. Performs independent decisions to expedite services for applicants and recipients. Provides community outreach independently.

Duties & Responsibilities

• 
  Assists Care Coordinators and families with care coordination activities, including activities such as staff referral to other resources, and arranging medical services for applicants/recipients.

• Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients.

• Assists with DSCC outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings.

• Records, prepares and transmits information, i.e., demographic and medical social data from applicants/recipients, families and Care Coordinators, including completing forms and letters in support of Care Coordination services.

• Arranges for translation or interpreter services, and if applicable to area of expertise, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face, telephone and written interaction.

• Provides training for new PCAs.

• Provides backup assistance duties for other PCAs.

• Participates in DSCC staff meetings and in-service training sessions.

• Receives, processes and routes incoming/outgoing written applicant/recipient correspondence, reports, etc.

• Receives and appropriately processes telephone and face-to-face inquires from applicants/recipients and their families, providers and the general public about Division services.

• Maintains and uses reminders in ETO to track needed follow-up for applicants/recipients

• Enters, updates, and maintains applicant/recipient information in ETO.

• Maintains confidential applicant/recipient records, scanning and uploading documents using agency guidelines, including processing transferred records.

• Independently coordinates RO equipment, supplies and other resources.

• Performs other related duties as assigned.

Qualifications:

Minimum Qualifications

• Two years of work experience comparable to a Social Work Aide II
• Any combination totaling two years from the following categories:
  • work experience which provided knowledge of human behavior, including the ability to cope with a variety of people and/or understand the importance of people’s needs and feelings, in a public/customer service environment.
  • college course work in social or behavioral sciences or related field, measured by the following conversion table or its proportional equivalent:
    • 15 semester hours equal six months
    • 30 semester hours equal one year
    
    

Preferred Qualifications

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation