GENERAL DESCRIPTION

Performs routine (journey-level) systems administration work. Work involves assisting with the upkeep, configuration, and reliable operation of SOAH information systems. Installs and upgrades computer components and system software. Will act as primary help desk administrator, responding to calls, emails and support requests on a daily basis. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

This position works in a hybrid work environment. Employee must be willing and able to physically work in the office on a set schedule each week and provide additional coverage as needed. When working from home, adequate space and infrastructure, to include reliable high-speed internet, must be in place to support business needs.

ESSENTIAL JOB FUNCTIONS

• Performs IT troubleshooting support.
• Responds to incident and problem tickets by processing service requests and tasks.
• Assists in determining system software or hardware required to configure or modify systems.
• Prepares and maintains operating procedures for technical support, troubleshooting, maintenance, and systems administration techniques.
• Supports the installation, configuration, maintenance, and administration of servers, operating systems, and applications.
• Assists in completing projects, and in performing systems software and hardware reviews.
• Assists in information systems security administration.
• Performs other duties as assigned.

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00030965

• Four years’ experience in systems administration, help desk, or system support; or
• Graduation from an accredited college or university with a Bachelor's degree in a technology related field may substitute for the experience.
• Graduation from a technical school in a related technology field may substitute for experience.
• Graduation with an Associate's degree in a technology related field may substitute for two of the four years’ experience.

• Major course work in Information Systems, Information Science, or Computer Science.
• Technical certification relevant to this position.

REGISTRATION, CERTIFICATION, OR LICENSURE

• Drivers License

• Knowledge of administration and deployment of Microsoft 365, Microsoft Windows 10 and 11.
• Knowledge of teleconferencing solutions such as Zoom.
• Knowledge of SharePoint Online administration and support.
• Skilled in managing help desk tickets and associated workflows.
• Skilled in problem solving and critical thinking.
• Skilled in configuring and deploying computer systems and applications.
• Skilled in using current technology and training others including, but not limited to, use of Microsoft Word, Outlook, SharePoint Online and Adobe DC.
• Ability to identify user needs and perform work related tasks promptly and professionally.
• Ability to recognize, analyze, and resolve complex technical issues.
• Ability to manage physical inventory and maintain an organized work environment.
• Ability to write technical procedures.
• Ability to provide excellent customer service.
• Ability to communicate technical issues effectively, both verbally and in writing.
• Ability to work in a multidisciplinary team environment.
• Ability to lift and relocate 30 lbs.
• Must be able and willing to work physically in the office during work hours as required.
• Must be able to work physically in the office on weekends and after-hours as required.
• Ability to travel, up to 5% as needed.

Please visit the Texas Workforce Commission's Skills to Work page to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Additional military crosswalk information may be found on the Texas State Auditor's website at: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Legal.pdf

• This position works in a hybrid work environment where employees must be able to work physically in the office regularly as needed and at home, depending on business needs.
• A skills test may be administered at time of interview.
• Unofficial transcripts for degree must be submitted as an attachment in CAPPS Recruit at time of application.
• Professional references may be requested following the interview.
• Applicants contacted for interviews who need special accommodations should notify Human Resources prior to the interview.
• The State Office of Administrative Hearings does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or disability in employment or provision of services.
• The State Office of Administrative Hearings is an Equal Opportunity Employer.
• The State Office of Administrative Hearings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• Men aged 18 through 25 must be registered with the Federal Selective Service System or have an exemption from registration.
• Positions that require travel will require a driving record check upon initial employment and annually thereafter.
• Qualified candidates who are considered for potential employment in Information Technology positions with the State Office of Administrative Hearings will be the subject of a request for any criminal history record information maintained by the Texas Department of Public Safety (DPS).

Positions with the State Office of Administrative Hearings may offer the following benefits:

• State-paid health insurance (a 60-day waiting period will apply if not currently employed by the State of Texas)
• State-paid life insurance for the employee
• Retirement plan
• Monthly annual and sick leave accruals
• An average of 13 paid holidays per fiscal year (September 1st through August 31st)
• Participation in agency-sponsored work alternative programs
• Participation in agency Employee Assistance Plan (EAP)

Optional benefits that may include employee costs:

• Dependent health insurance
• Texa$aver 401(k) and 457 programs
• TexFlex healthcare and dependent care reimbursement accounts
• Dental insurance
• Term life insurance
• Short-term and long-term disability coverage