Job description

Be Part of a Friendly Team!

Smokehouse BBQ and Brews is a place where food isn't simply eaten. To us, it's so much more than that. We like to savor each and every hearty bite on our plate. Food is what brings family and friends to the table for good conversation, savory meals, and memorable experiences! When you walk through our doors, you'll be welcomed with a friendly smile and mouth-watering smells. That's home cookin'. Low N' slow. All done by an exceptional team!

Everyone wants to be part of an exceptional team, so come join the Smokehouse BBQ and Brews family today!

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the daily responsibilities of the role!
• Reliable transportation and a commitment to show up on time to every shift - ready to work hard alongside your teammates
• Your commitment to our values of diversity, integrity, excellence, accountability, community, but especially - your willingness to have FUN!

Here's what we offer to you:

• $5,000 sign-on bonus, $1,000 paid every 60 days until paid in full
• Ability to earn unlimited employee referral bonuses at $375 each – refer a hardworking friend, they get hired and you earn some extra cash!
• Opportunity to be part of something bigger (Thomas E. Strauss, Inc. hospitality group) – work in your business unit, but choose to make extra cash or gain varied experience working in other businesses within the hospitality group. The more you know, the more you grow!
• Excellent benefits package
• Competitive pay
• A “work-to-live”, not a “live-to-work” workplace!

Smokehouse BBQ and Brews is part of the Thomas E. Strauss, Inc., hospitality group. Our other businesses include Miller's Smorgasbord, AmishView Inn & Suites, The Quilt Shop at Miller's, The Bakery at Miller's and Locally Made Food Shop.

Guest Service Manager - Full-time Available

Position Summary

The Guest Service Manager is responsible for the handling of daily operations in the dining room. This position requires a "Guest First Mentality" and will be the service team captain for the restaurant. The Guest Service Manager will handle any guest feedback while on duty. They will report directly to the General Manager, so that operational insufficiencies may be addressed and improved. This position will praise the team for wins, but also know how to patiently coach our teammates as issues arise.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Treat every teammate and guest with Courtesy, Honesty and Respect. Manage to the standards of the Tes, Inc. Leadership Traits and Values.
• Ensure that we deliver a fantastic guest experience by executing standards efficiently with every guest on every shift to maintain and build guest loyalty.
• Resolve our guest conc erns through analysis to determine the most effective resolution.
• Adapt to guest needs ensuring they are understood, and that appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.
• Assist guests with any questions or needs that can't be handled by hourly teammates.
• Patiently and diligently train new and inexperienced hires; also coach and develop guest service teammates to assist in their success.
• Fully comprehend and be able to perform every position in the FOH and be trained on all stations.
• Ability to lead teammates through guest service practices.
• Maintain a high level of customer service via extraordinary hospitality.
• Help drive sales through initiatives involving guest feedback, upselling and social media reviews.
• Must utilize Teamwork Mentality everywhere that's needed.
• Plan and oversee the work of all Front of House team members, monitor performance, and provide direct and instant feedback for improvement.
• Perform opening and closing tasks in the restaurant, practice safe and accurate cash handling procedures.
• Complete essential administrative tasks (schedules, timecard approvals, menu maintenance, supply orders, etc.) in a timely and consistent manner.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• A high school diploma or equivalent preferred
• Must be 18 years of age
• Reading and writing skills; ability to follow written and oral instructions and procedures.
• Previous leadership experience in hospitality preferred.
• Excellent people skills with ability to interact with guest, teammates, and all levels of management.
• Able to follow and give directions and communicate with both guests and coworkers effectively.
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote guest service quality.
• Display a positive and professional attitude at all times.
• Self-starting and motivated with the ability to work independently and take initiative. Effective in prioritizing daily tasks while accounting for unforeseen challenges.
• Deliver a high quality of work to ensure we are providing top notch service.
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. Employee is regularly exposed to kitchen equipment (e.g., oven, stove, dishwasher, slicer, coffee machine, steamer, mixer, and chef's knives).

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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