SLOTS FLOOR PERSON/SLOTS RELIEF SUPERVISOR

Revised 1/2022 HT

REPORTING TO: Slots Floor Supervisor – Slot Manager

CLASSIFICATION: Non-Management, Hourly, Regular, Full-Time

SECURITY CLEARANCE: CLASS III

BENEFITS: Eligible employees (working 30 hours or more) to receive medical, dental,
and vision insurance, 401 (k) retirement plan, life and accidental death and

dismemberment insurance, flexible spending accounts, supplemental life

insurance, and employee assistance program. Additional benefits include

company paid holidays, sick leave, vacation, paid jury duty, paid bereavement

leave, and employee discounts.

INTRODUCTION

The purpose of the Slots Relief Supervisor is to assist the Slot Manager in the day-to-day operations. The Slot

Relief Supervisor is responsible for the slot personnel engaged in slot floor activity, operate either Currency

Transactions, Jackpots and transport voucher redemption to ensure optimum customer service to guests and

customers by supplying timely and accurate transactions.

MAJOR DUTIES AND RESPONSIBILITIES

1. Responsible for records and necessary information required by the Casino (i.e. W2Gs, 1042S, 1099 and
Unclaimed JP’s).

2. Maintain key control in the absence of the Slot Manager.
3. Ensure compliance with IC’s, Tribal and State Agencies, Department policy and procedures and I.R.S

regulations by familiarizing self with required regulations.

4. Verification and payment of VLT jackpots, short and hand pays
5. Initiate disciplinary action in the absence of the Slot Manager.
6. Provide prompt, courteous, and professional customer service to all patrons in an effective and efficient manner.
7. Work as a team player and maintain a professional and courteous attitude at all times in order to insure a smooth

and consistent level of efficient and effective customer service.

8. Obtain an OLCC liquor license and food handlers’ card to serve alcohol and food on the casino floor when the
beverage servers are not available.

9. Monitor the sales of alcohol to guest(s) so they are not over served and communicate to Shift Supervisor on
alcohol cut-offs or any issue pertaining to the policy and procedures.

ADDITIONAL DUTIES

1. Adheres to Casino standards for guest service and confidentiality.

2. Refers guest problems or complaints to appropriate supervisors according to Casino policies.

3. Reports and documents any observed or known safety hazard, conditions or unsafe practices and procedures to

Supervisor or Manager immediately

4. Performs other job-related duties as directed.

KNOWLEDGE, SKILLS AND ABILITIES 

Ability to read and interpret regulations, policies and procedures as related to department. 

Ability to function effectively under pressure of time and/or demands of several tasks at once. 

Ability to stand and walk for long periods of time. 

Ability to perform and calculate basic math equations and cash handling experience. 

Ability to speak and communicate in a clear and concise manner in order to provide efficient customer service. 

Skilled in the area of courteous and professional customer service. 

Knowledge of an ability to maintain a professional and courteous attitude and work as a team player at all times. 

Willingness and ability to work irregular schedules which includes holidays, evenings, late shifts and weekends.

SLOTS FLOOR PERSON/SLOTS RELIEF SUPERVISOR

Revised 1/2022 HT



Ability to maintain confidentiality of records and information pertinent to the nature of the work. 

Ability to make paper fills and minor VLT preventative and corrective maintenance as needed.

SUPERVISORY CONTROLS

Work is performed under the general supervision of the Slots Shift Supervisor or Manager. The supervisor assigns

duties involving familiar concepts in terms of objectives. The Slots Relief Supervisor plans and carries out the

successive steps of the work assignments, and independently handles deviations in the work assignments in

accordance with instructions, policies, previous training, and/or accepted practices within various established

procedures. New assignments are provided in detail, as well as changes in current procedures. Major or new issues

are referred to the supervisor who is available for advice and assistance in unusual or unprecedented situations.

After initial training, work is performed independently. Work is spot checked for adequacy, timeliness, and

compliance with applicable rules, regulations, and policies.

QUALIFICATIONS, EXPERIENCE AND EDUCATION 

High School Diploma or Equivalent. REQUIRED 
Must be at least twenty-one (21) years of age. REQUIRED 
One (1) year of cash handling skills. REQUIRED 
One (1) year of Customer Service experience. REQUIRED 
Must submit to and clear an Alcohol/Drug Screen. REQUIRED 
Must be Licensable by the Klamath Tribes Gaming Regulatory Commission. REQUIRED 
Indian Preference will apply.

COVID-19 CONSIDERATIONS

All Team Members are required under The Klamath Tribes’ Mandatory COVID-19 Vaccination Policy to be fully

vaccinated for COVID-19, unless they have an approved medical or religious exemption. In addition, All Team

Members are required to self-report on the Kokomo system, temperature check and face coverings are required for

everyone. Sanitation and cleanliness protocols are strictly enforced. These guidelines may change as needed and

advised.

ACKNOWELDGEMENT

This job description is intended to provide an overview of the requirements of the position. I have read this job

description and fully understand the requirements set forth therein. I also understand that this is to be used as a guide

and not necessarily all-inclusive of the position duties. The job may require other essential and/or non-essential

functions, tasks, duties, or responsibilities not listed herein that I will be responsible for performing other duties as

assigned. I further understand that this job description does not constitute an employment contract with KLA-MO-

YA Casino Corporation.