Job description

Description & Purpose:

The CityServe Site Monitor’s purpose is to serve the clients of the CityServe Housing Center by providing coordination with the client, CityServe, and its partners to maintain a clean and safe environment for staff, partners, and clients. The Site Monitor will maintain communication and enforce the housing code of contact as needed.

Reports to:

• Director of Programs

Coordinates with:

• Case Managers
• Housing Managers
• EA Family Services
• Kern County Housing Authority

Responsibilities:

• Document tenant complaints and respond appropriately to any emergency situation.
• Report any emergency to the Director of Programs and backup staff immediately.

• Report and enforce the CityServe Housing Code of Conduct.
• Note any violation and the time of the violation.

• Process tenant guests and enforce tenant-guest policies.
• Coordinate with clients and Housing Manager for any missing or lost unit keys.
• Keep clean workstations, including desks, drawers, printers, and any locations where documentation and items are stored.
• Coordinate with any sub-contractors or service providers.
• Coordinate with CityServe and EA Case Managers.
• Upon start and end of shift, coordinate and communicate any updates or issues to Case Managers and other Site Monitors.
• Provide shift reports to the Director of Programs.
• Monitor security system.
• Attend all required meetings by CityServe.
• Other duties and responsibilities as required by the Director of Programs.

Competencies:

• Understand and uphold all CityServe policies and procedures as outlined in CityServe’s Employment Manual and Housing Employee Operations Manual.
• Ensure proper communication between the team and partners.
• An interest in working with the homeless and those at risk of homelessness and their families.
• A non-discriminatory attitude regarding people.
• A mature and responsible person.
• Maintain a respective and objective attitude.
• Use language that is respectful, practice confidentiality, and provide services to the best of your ability and without prejudice.
• Communicate openly with Supervisor and team.
• Ability to operate as a team player and remain flexible and willing to serve.

Qualifications:

• Working knowledge of computer programs including Excel, PowerPoint, Word, and internet navigation.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: One location

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