Job Summary:

Under the supervision of an Area Manager and the Director of Operations (DOO) the Site Manager may:

• Oversees multiple service lines at one site,
• Oversees one service line at one site with over 50 employees, or
• Oversees multiple service lines at multiple sites with 10 or fewer employees.

The Site Manager directs the work of team leads at the location to ensure that all services are provided in an efficient, safe, and customer-friendly manner. The Site Manager is responsible for ensuring performance in financial management, guest satisfaction, client satisfaction, and business development objectives. The Site Manager works closely with the Area Manager and the Director of Operations (DOO) to ensure corporate initiatives and MHS cultural perspectives are met or kept. Additionally, the Site Manager is responsible for escalating employee issues and concerns to the Area Manager for address and correction.

Note: Site Managers must acknowledge receipt and understanding of job descriptions for each position/ task they will be overseeing, to may be responsible for performing all functions.

Duties and Responsibilities:

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Positively moves the metrics for forecasting, productivity, claims, customer service, and employee turnover.
• Manages payroll and ensures that controls are in place for scheduling, overtime, and timekeeping.
• Ensures that forecast, payroll, and accounting reports are on time and accurate.
• Actively engages in the recruitment and hiring processes to select the best candidates.
• Fosters an environment that retains talented associates.
• Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews.
• Ensures that new associates are prepared through new hire orientation and on-the-job training.
• Identifies talent and helps develop future leaders for the organization.
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
• Delegates by allocating decision-making and other responsibilities appropriately and effectively.
• Attends staff meetings for all accounts within their area of responsibility
• Ensures that the guest/patient service experience is delivered consistently on all shifts
• Efficiently allocates labor resources to support service delivery.
• Is knowledgeable of the client?s service metrics/measurements and ensures MHS assists in driving results.
• Maintains safe, clean and neat work environment by following standards and procedures.
• Maintains strict confidentiality related to work information (in accordance with HIPAA).
• Works with Human Resources to ensure that all client compliance requirements are met.
• Performs other duties as assigned.

Systems and Standards:

• Fully understands and utilizes the systems provided by MHS to control assets and expenditures.
• Trains others and ensures that staff is properly trained to use the systems provided.
• Maintains a clean, neat work environment.
• Completes all tasks in a timely manner as instructed by supervisor.
• Cooperates with senior management and coworkers to ensure that services are adequately maintained to meet the needs of internal and external customers.
• Treats clients and associates with courtesy, respect, and dignity.

Safety and Risk Management:

• Understands and follows safety and security procedures.
• Practices preventative safety procedures as set forth by MHS and the client.

Qualifications:

• Ability to plan effectively, set appropriate priorities, and manage several complex projects simultaneously while meeting deadlines.
• Demonstrated work ethic, drive, energy, and persistence to achieve goals.
• Ability to maintain stability, dependability, and professionalism when faced with changing and difficult situations.
• Computer proficiency (MS Office), applicable technology and point-of-sale applications.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose business communications (reports, memos, letters, and e-mails).
• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
• Passion for customer service and attention to detail.