Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, loggers, construction companies and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.

Meade Tractor of Chattanooga is actively seeking a Service Writer

Purpose:

Helps manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Helps to attract, retains, and effectively engages department personnel.

Responsibilities:

Manages the entire work order cycle process, generation through closing and invoicing for all work orders

Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met

Works with Service Manager to identify and execute continuous process improvements

Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to billing

Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit

Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments.

Ensure that company’s reputation and image in the community is consistent with company Core Values.

Experience, Education, Skills and Knowledge:

3+ years’ experience in Service Department operations preferred

Ability to use standard desktop load applications such as Microsoft Office and internet-based functions

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Ability to work extended hours and weekends as needed

Excellent customer service skills

High School Diploma or equivalent experience