Service Manager

Full Time
York, PA 17403
Posted
Job description

At Shipley Energy, you are part of an essential team, making sure our customers get the energy they need to keep their businesses running smoothly and homes comfortable all year long.

Who We Are

Shipley Energy is the largest, privately-held energy company in Pennsylvania. We provide fuel, electricity, natural gas, heating oil, propane, and heating and cooling services to businesses and households throughout the Northeast. With over 350 employees, offices in Ohio and Pennsylvania, and flexible remote or hybrid positions, we have many opportunities to choose from.

We’ve got the open mindset and nimbleness of a startup but the stability of being in business for over 90 years. We work hard, and we play hard.

We know that what we do is greater than all of us. We’re not just an “energy company.” We’re so much more! Providing life-saving fuel, fixing a broken furnace when it’s freezing outside, and helping our customers control their electricity bills are just a few of the ways we make a difference.

At Shipley Energy, you’re part of a team that values work-life balance, encourages personal growth, and always looks to promote within. Come join us and be a part of a culture where your full potential can be met, excellence is recognized and rewarded, and the safety and well-being of team members come first.

How We Take Care of Our Employees

The career opportunities and benefits are endless, but here are a few of the highlights:

  • Flexible schedules where available
  • 20 days paid time off + paid holidays
  • Healthcare, dental, vision, life, disability, and critical illness insurance
  • Free gym memberships and on-site workout room
  • 401k + match
  • Professional training and development
  • Tuition reimbursement
  • Company-sponsored events, like baseball games, bocce, and ping pong
  • Employee discounts on energy

Who We’re Looking For

This is a key leadership role in the HVAC industry, ideal for a seasoned professional who is passionate about building and leading a high-performing team, promoting safety, and driving business growth. The successful candidate will be responsible for operational excellence, safety and training, business development, and leadership. Candidates must have strong HVAC industry experience and a proven track record of success.


Starting at $60k - $80k based on experience


Responsibility + Expectations


1. Operational Excellence

  • Build, lead and maintain a strong team through training, communications, performance management, and team member development.
  • Reinforce and exemplify Shipley core values daily.
  • Maintain departmental key performance indicators and monitor results.
  • Submit Capital Investment suggestions that demonstrate vision, leadership & fiscal responsibility
  • Create and coach professional development plans for team members.
  • Develop and implement continuous improvement processes to exceed customer expectations.


2. Safety & Training:

  • Promote safe & incident-free operations through effective communications and training.
  • Ensure technicians receive relevant ongoing training to continuously improve their skill set and stay abreast of current HVAC technology.
  • Able to motivate performance in safety, learning, teamwork, growth, and fun.
  • Be sure Technicians have all safety equipment available to them and know how to use them.


3. Business Development

  • Coach and instill a growth mindset with all team members.
  • Encourage the use of additional discovery to increase add-on sales.
  • Build loyalty with customers in all interactions and cross sell other product lines


4. Internal Meetings and Committee Memberships

  • Monthly Team Unity Meetings
  • Special Events Attendance & Support
  • Use site visits to coach and develop technicians.


5. External Industry and Community Leadership

  • Attendance at industry conferences
  • Membership and participation in a peer group
  • Join local Service Managers organization


Requirements

  • 5 plus years HVAC Management Experience
  • Valid drivers license, access to a motor vehicle, and capacity to travel.
  • Able to lead and develop 5+ direct Management reports.
  • Proficiency in Microsoft Word and Excel


Our team members make us great. They live out our values, vision, and mission every day. If you take pride in your work, enjoy being in a positive environment, and want to reach your full potential, we encourage you to apply!

The future of energy is bright, and we’d love for you to be part of it! Apply today.


Brand: Shipley Energy
Address: 714 Loucks Mill Road York, PA - 17403
Property Description: Shipley Energy - LMR
Property Number: 5

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