The Service Level Analyst role is to support the National Buying Center and Retail / Hospital National Accounts by providing Service Level and Inventory Analysis, Reporting and Forecasting. Additional responsibilities will include, but not limited to, interfacing w/ suppliers, customer service, RNA and MHS Account Management teams, National Account customers, field sales and RDC/FDC operation clients. The person in this position will act as the primary Inventory point of contact for one or more National Accounts and/or GPOs providing full spectrum SLA support.

Key Responsibilities

• Problem Solving and Root Cause Analysis of Issues related to Account and SL Mgmt, mediate customer omit issues, and Forecasting Sales trends utilizing proprietary software (SCORE) resolving omit issues
• Reporting and analysis, primarily SAP Business Intelligence tools, based on interpretation of contractual agreements to include complex customer formularies, item coding and variables
• Primary Point of Contact for assigned accounts. Works on complex issues involving reporting, omit resolution and forecast trending. Responsible for management of customer, segment and internal inventory programs, processes and implementations.
• Leads / manages projects; determine tasks and defining scope and taking accountability for project. Ensures assigned deliverables are met with guidance from management.
• Evaluates current processes for efficiencies, and as appropriate suggests, tests and implements improvements to save time, money or improve customer satisfaction
• Provides guidance and training for internal departments & customers.
• Standardized and Ad-hoc reporting and analysis accessing multiple data points. Build reports from 1-2 data sources including simple variables; run & manage output from complex reports using Microsoft Office tools including Excel, Access; creation of graphs and charts.

Minimum Job Qualifications:

• Education/Training – Degree or 2 years equivalent experience.
• Business Experience – 1 to 2 years related professional experience
• Specialized Knowledge/Skills – Experience in demand management and customer communication is preferred.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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