Job description

We are looking for Service Desk Technician Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

VIP Support, ROW Operations - Location Engineers will handle VIP requests (AVP+ associate’s) on priority which will be raised via Remedy /Email /Call (to EUCS /IT Leads /Managers)

In Scope Assets: Desktop, Laptop, Tablets, Surface Pro, Basic support on MPS Printer and Scanner, Vnet, Smartphones, Apple Devices and Surface pro (client provided) Tandberg VC device, LAN port, Wi-Fi) Dedicated support during Board meetings at client facility.

Academy Support ROW

Support will be provided for Trainings /Onboarding events organized by Academy team outside client facility.

Similar support will be provided in other regions based on the mutual agreement between CIS and IT Leadership team.

Tablets/Surface Pro (Global support) Support for tablets and Surface Pro will be limited to Basic Setup Email Configuration Troubleshooting Wi-Fi connectivity issues

Hardware support for Surface Pro and Tablets will be limited to service warranty with the respective Vendors Mobility Operations: Work on GSD and One IT requests Ordering new phones/ upgrading with the service providers (Approved Service providers) Enable/Disable IR and Hotspot based on GSD request Work closely with HR Onboarding team to ensure mobile phones are allocated to VIP users on Day 1

Ensure AMS database is updated on a regular basis for any new connection/disconnection

End-user and Service provider for number porting and ETF payments for early disconnections.

Share Weekly/Monthly data with GITRMS – Mobility Team as signed off

Network Support

Provide Hands and Feet support for Network team for provisioning new connectivity/new facility setup and ensure connectivity for desktops and laptops. (ROW)

Hands and Feet Support for Wi-Fi Access Point testing and installation (ROW)

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Sep 06 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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