Position Summary:

ABSC is hiring a cleared Service Desk Specialist Level 2 to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its IT networks worldwide. Join us in supporting the US Army INSCOM mission today!

Salary:

$70,000/annually (US)

Responsibilities:

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
• Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to TierII/TierIII admins.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier I issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications.
• need flexibility with hours and scheduling including nights/weekends/holidays. This a 24/7/365 Service Center.
• Shifts are 0600-1430, 1400-2230, 2200-0630. The interview process will advise the shift hired for.
• Must be able to work weekends.
• Must be able to handle shift moderately changing.
• Up to date Cyber Awareness and Computing Environment Certificate prior to the interview.
• Type Speed 40wpm

Experience:

• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
• Knowledge of the principles, methods, and techniques used in network and systems administration and support
• Knowledge of related hardware and software
• NOSC support experience, including problem resolution and incident tracking

Education:

• High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience
• 1 Year DoD experience within total experience
• Up to date Cyber Awareness and Computing Environment Certificate prior to the interview.
• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract (Microsoft MTA or equivalent)
• Required Security Environment Certification: CompTIA Security+ CE or equivalent
• Please note that certifications requirements are subject to change based on contractual requirements
• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

Who we are:

Since 2001, Absolute Business Solutions Corp (ABSC) has delivered professional services and technology-enabled solutions to federal, defense, and intelligence customers through a mission-first ethos resulting in agile, innovative, and technology-advancing capabilities.

ABSC’s employees – including software developers, multi-disciplined intelligence analysts, technology protection engineers, program support personnel, and specialists in cloud, data science, AI/ML, and cyber – diligently support their customers, address their challenges, and stay ahead of technological or operational impacts to the mission.

ABSC stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them! ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program!

*ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application. Thank you! *

Absolute Business Solutions Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters https://www.dol.gov/agencies/ofccp/posters; If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HR@absc-us.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ABSC Human Resources at 703-437-3000 or HR@absc-us.com. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.