Job description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.
Find a career. Gain a family.
Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to have a happy work/life balance.
Essential Activities:
- Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
- Handle tickets coming in through the self service portal and answer incoming chat requests.
- Manage personal ticket load and ensure timely resolution
- Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
- Other duties assigned by management
Requirements:
- High School Diploma or GED
- Minimum of 1 year customer service experience
- 3+ years in a Call Center or Service Desk environment
- Efficient with Microsoft Office
Apply now!
We’re known as an auto glass company. That’s the focus of what we do. But we’re much more – we’re a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we’re a People Powered organization – and our people come first and our culture matters. We’ll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you’ll ever work.
Learn more
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
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