Job description
Service Coordinator
At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. With approximately 11,250 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. We bring water to life!
Pentair recently acquired Manitowoc Ice, a leading provider of commercial ice makers, allowing us to enhance and deliver our total water management offerings to an expanded network of channel partners and customers, further establishing Pentair as a leader in a vast and growing industry.
As a Service Coordinator you will work with strategic account customers to provide installation quotes. You will Coordinate installation work schedules with customers, installers, inside sales and general contractors.
Hours: Monday - Friday 8am - 4:30pm
You Will
- Receive purchase orders from customers and enter into Oracle.
- Provide scope of work to the service network.
- Negotiate installation pricing with service network based on scope of work.
- Contact service network to secure installation services, negotiate rates and create/terminate contracts in Oracle.
- Reconcile contracts, request and execute change orders and approve contractor/vendor invoices. Acquire and file all required closeout documentation (checklists).
- Provide installation quotes to Strategic Account customers. Report and track installation margins.
- Invoice customers for the jobs completed.
- Provide updates to key stakeholders as the project progresses.
Key Qualifications:
- 2+ years of experience in Customer Service
- Microsoft Office
- Have product knowledge of equipment involved in each project.
- Ability to provide outstanding/world class customer service.
- Proven ability to effectively deal with all levels of internal and external contacts.
- Regularly interface with other company departments.
- Must have organization, planning and problem solving/analytical skills.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manitowoc, WI 54220: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location: One location
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