Job description

Title - Service Coordinator - Hybrid

Client - Indiana Family and Social Services

Location - BDDS District 5 Office30 N 8th Street Terre Haute, IN 47801

Duration – 6+Months

Visa – Any

. Intake of new consumers into the service system:

· First point of contact between potential consumers and the service delivery system

· Explain the services available through the system and the application process to access the system

· Provide superior customer service

· Answer questions posed by stakeholders or direct them to a source of information.

· Troubleshoot consumer concerns and issues and provide referrals to other community resources

· Complete a functional assessment of the consumer

· Refer to the case management agency when appropriate

· Coordinate services, develop plans, and file incident reports, as appropriate

· Document all activities in the appropriate software

2. Eligibility for Services:

· Collect and review historical diagnostic information from designated resources

· Refer the consumer to the diagnostic team for additional evaluations, as needed

· Complete the eligibility determination

· Document all activities in the appropriate software

3. Level of Care:

· Assemble the necessary information to submit for Level of Care determination of facility placement

· based level of care (for SGL, ESN, NF, ICF/MR or SOF)

· Input the information into the appropriate database for initial Level of Care for Medicaid Waiver

· services/Waiver waiting list.

· Complete the process to place the consumer's name on the waiver wait

· list and mail the decision letter, as appropriate

· Document all activities in the appropriate software

4. Service Monitoring:

· Participate in team meetings, as directed by supervisor

· Review budgets for state dollar funding for specific consumers

· Follow up on incident reports designated as sentinel events

· Implement the Transition Policy for changes in consumer's services or living arrangements

· Document all activities in the appropriate database

Job Type: Contract

Pay: $22.94 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Terre Haute, IN 47801: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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