Position Specifics:

Department: Service Location: Hoxie

Reports to: Service Manager Supervises: None

Purpose:

Assist the Service Manager by providing back-up support in his or her absence and maintaining Technician workflow; assist Technicians by ensuring availability of parts and shop supplies; maintain accurate and on-time reports and records relative to the Service Department’s operation within the dealership.

Responsibilities:

Support the Service Manager and service Technicians by:

• Assuming Service Manager duties when the Service Manager is not available
• Assisting Service Manager in maintaining a steady workflow to help ensure Technician productivity
• Assisting Service Manager in monitoring expert alerts received from connected equipment
• Assisting Service Technicians in obtaining parts if the Parts Department is busy
• Delivering parts to Field Service Technicians
• Assisting Technicians in the shop with repairs, as needed
• Fielding internal and external customer inquiries to the Service Department, obtaining assistance from Technicians in responding to technical questions, if needed
• Ordering and maintaining inventory of shop supplies and accessories
• Monitoring WIP and aged work orders in Foresight and ensuring Technicians get them closed
• Updating technician instruction sheets with key pricing guide, job times, and comments on additional jobs identified by the technicians
• Transferring all labor charges from daily job timecards to work orders and submitting for payroll
• Assisting other Hoxie departments, as needed, by delivering small equipment or picking up parts
• Following all safety rules and regulations in performing work assignments

Maintain accurate and on-time reports and records by:

• Opening and closing work orders as directed by the Service Manager/Shop Foreman
• Maintaining control of open work orders until closed and invoiced
• Updating customer profiles with information from customer work orders
• Maintaining Service Department filings and records
• Maintaining accessories and supplies and prepares replacement orders
• Processing warranty and/or product improvement claims including the computation of charges, submission, and follow-up

Perform related and other duties, as assigned

Experience, Education, Skills, and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Experience working cooperatively in a team environment
• Experience communicating effectively
• High School Diploma or equivalent experience