Being an Austin Subaru Service Advisor provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor, you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. This role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers. Our department's core values: Integrity, Mentorship, Passion, Accountability, Courage, and Teamwork.

A typing test is required for this position. You will need to visit https://play.typeracer.com/ to complete 2 typing tests and submit it with your application. Please be aware your application will not be processed until the typing tests are taken and are attached to your application or sent to applications@cagaustin.com. If you have any trouble submitting your application please email the address above.

Responsibilities include but are not limited to:

• Provide Truly Exceptional Service leading to customer loyalty
• Follow Up with all pending clients regularly
• Communicate with all team members necessary to assure successful and timely completion of promised work
• Prepare for appointments to create a speedy and pleasant experience
• Perform a professional video walk around and thoroughly record clients concerns
• Provide value in our services leading to customer participation in current suggested services and future maintenances
• Produce repair orders using the 3 C’s. (Concern, Cause, Corrections)
• Perform professional deliveries
• Maintain a high level of Customer Satisfaction
• Assist clients as they desire by learning Subaru product knowledge, warranty data, and maintenance requirements
• Complete required manufacturer training requirements

Accountability:

• Net Promoter Score
• Owner Loyalty Program (OLP) Scores
• Sales Goals

Some Requirements:

• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered
• Organizes effectively to achieve greater results (make order out of chaos)
• High School diploma or equivalent
• Proven ability to perform with accuracy, thoroughness, and orderliness
• Sales experience required
• Ability to effectively communicate with co-workers
• Proven ability to provide a truly exceptional customer service experience
• Ability to achieve and surpass goals
• Ability to successfully handle multiple demands in a calm and professional manner
• Demonstrate a high level of technical competence

Hours:

• Multiple schedules, we are flexible, rotating weekends are required (We are open for Service on Sundays)

Compensation:

• Commission with multiple bonus opportunities
• Expected salary of $80-150k

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

• We do what we say we're going to do
• We encourage and support each other
• We're committed to continuous growth
• We're all goal-setters
• We promise to be mentors/mentees
• We create and are part of high-performing teams

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.