Job description

Tri-Lift, Inc. is actively seeking a Service Administrator in our Albany, NY facility. This position will be actively involved with our road techs, office staff, service, Parts, Rental and operations teams.

Job Summary

A service administrator is one of the central communications position of the branch. Operating in a fast paced, exciting environment, the position is directly involved in handling customer inquiries, qualifying customer needs, keeping organized, using microsoft office and supervising the technical service team in a manner that provides maximum productivity and customer satisfaction.

Core competencies

• Explaining situations clearly: Provides clients and team members with the information they need to make informed choices about repairs.
• Dealing with conflict : Defuses conflict effectively without giving in or backing down; uses conflict as an opportunity to solve problems.
• Interpersonal savvy : Displays a high degree of tact and diplomacy; builds good rapport with clients; can explain the causes of mechanical failures in a way that is informative but not accusatory.
• Reading others : Picks up quickly on clients’ reactions; figures out where their hot buttons are and what will make them happy.
• Active listening : Pays careful attention to the client’s problem and asks appropriate clarifying questions; lets the client or operator explain him/herself completely; can restate a conversation accurately.
• Demonstrates empathy : Understands the client’s problems and concerns and displays a motivation to be helpful.
• Accommodating to clients : Balances client’s and own organization’s needs to make sure that the client is satisfied.
• Level-headedness : Keeps cool under pressure; maintains an even temper when the client seems to be upset.
• Honest and trustworthy : Builds a reputation as a person who is consistent and direct while still seeking to be helpful.
• Displays insight and intelligence : Shows superior ability to identify solutions where others cannot; thinks technically but can also translate thoughts into plain language for others.
• Develops technical knowledge : Possesses and maintains knowledge of the equipment with which s/he will be working; learns new things quickly and can apply the knowledge on the job .
• Documenting actions and results : Writes reports of actions taken in a clear, concise way that the client and the office understand easily.
• Staying on task : Keeps focused on important activities; moves quickly from one job to the next .
• Managing the schedule : Determines how long a repair will take and sets/changes other appointments accordingly; anticipates problems and adjusts schedule to compensate .
• Multitasking : Can stay focused on several activities at the same time and switch between tasks quickly.
• Follows rules and regulations : Ensures that s/he understands the organization’s rules and follows them consistently.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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