Senior Technical Account Manager - Endeavor Streaming
Full Time
Melville, NY
Posted
Job description
Job Description
Contract Summary
Senior Technical Account Manager
The primary focus of the Senior Technical Account Management team is to support our client base of global content and media rights-holders during their journey through our ecosystem, helping them leverage our technologies and services to extract the best value out of them and ultimately enabling them to achieve their goals.
Responsibilities include helping content owners translate their ideas into executable roadmap and deliverable items, steer them to best practices, encourage them to find strategic product & services compromises that fit the strengths of the existing platform set, and help them more broadly understand the digital ecosystem they exist within.
Key Responsibilities and Accountabilities
- Manage and lead technical discussion with customers and their relevant technical teams
- Review feature requests, technical needs & requirements of existing customer book of business
- Liaise with Product Development, Engineering and Operations Departments to validate solutions for client deliverables
- Provide feedback from customers to Product Development Department for possible product/service enhancements
- Deliver presentations and demonstrations of products/services to customers
- Deliver training and technical consultation to customers to assist in uptake of platform
- Document technical integration designs for new customer implementations
- Maintain updated knowledge of our products and services and new/emerging technologies that we may need to recommend/integrate with to meet our customer’s needs
Knowledge and Experience
- Previous related experience
- Background in Technical Support, Software & Product Development, and/or Network Engineering
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Experience as a team lead or other relevant position of responsibility.
- Experience in building User Stories and defining clear technical requirements
Nice to have
- experience in Video Streaming or Broadcast/Digital Media
- The ability to develop simple scripts to call REST APIs is a bonus.
Endeavor Streaming
Endeavor Streaming is a global leader in premium video streaming distribution for live and on-demand content across the media, entertainment and sports industries. With cutting-edge, end-to-end, video streaming & D2C offerings, we enable our clients to deliver their content in the highest quality, on any device, with the industry’s deepest feature set.
Working at Endeavor Streaming is fast-paced, fun and stimulating, defined by an intense focus on innovation and growing our clients’ D2C businesses. We work harder and smarter than anyone else in our industry because we are passionate operators and believe in the products and services we offer.
Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.
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