Job description

West Coast Wound and Skin Care is looking to hire a qualified and experienced Senior Intake Manager for our Intake/Scheduling Dept.

The Senior Intake/Scheduler Case Manager is responsible for establishing a professional, cheerful, and supportive “first contact” for patients, providers and any other customers via phone or email. They are also responsible for performing case management services and tasks and maintaining patient/provider schedules all with a cheerful and professional attitude. They will serve as the main form of contact within the Intake/Scheduling Department and also communicate with the Clinical Supervisor to ensure that the needs of patients and their families are met. The Manager will also serve as a liaison for physicians, acute care hospitals, skilled nursing facilities, and other referral sources. Will provide excellent customer service skills when working internally and externally with others.

Essential Job Functions

• Respond to all calls, emails, and voicemails in a timely manner.
• Handle in-coming calls from patients, providers, families, caregivers and/or facilities.
• Follow up with any patients from the prior day to confirm scheduled visits.
• Informs the Intake Supervisor of any scheduling conflicts or difficulties.
• Daily use of multiple software’s such as Wound Expert, Appointment Plus, iSolved, spreadsheets etc.
• Manage inbox for daily in-coming referrals to submit to Nexus.
• Meet weekly with Intake Supervisor for updates and feedback.
• Serves as primary referral and customer service representative
• Commences referral documentation from all referral sources and assigns it to the appropriate person
• Establishes positive relationships with those they come into contact with
• Authenticates insurance and eligibility of benefits
• Acquires authorizations for follow up care/services as needed
• Utilization of various software to accurately enter data and information

Desirable Characteristics

• Data driven
• Detail oriented
• Meticulous
• Organized
• Great communication skills

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Burbank, CA 91505: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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