We have an exciting opportunity to join Ameriprise as a Sr. Operations Engineer! Support the hardware/software/network technologies environment by proactively monitoring and quickly responding to hardware/software/network incidents across multiple technologies within the technical area of expertise. Collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide problem solving and resolution to complex problems/issues. Come apply today!

Responsibilities

Major Areas of Accountability: Problem solving & Incident Management ~ Proactive Monitoring & Preventative Maintenance ~ Analysis ~ Leadership & Partnerships ~ Processes, Standards & Best Practices ~ Documentation ~ Continuous Learning.

• Perform complicated, difficult, and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for multiple technologies with the technical area of expertise. Help design, review, and approve robust, stable, and manageable solutions while minimizing hardware/software/network downtime. Assist in the procurement, configuration, and integration of new technologies as needed.
• Ensure the up time and response time SLAs/OLAs for services are met and or exceeded. Proactively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective action prior to an incident or problem occurring. Ensure patching and regular maintenance is performed as required. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Recommend and document strategies and solutions for complex software/hardware/network engineering problems, based upon comprehensive analysis of business goals, objectives, requirements, and existing technologies. Independently identify key issues, patterns, and deviations during the analysis. Recommend robust solutions using pragmatic judgment, creativity, and in-depth technical knowledge and evaluation that accurately meet the needs of the business.
• Run effective relationships and works in partnership with leadership, team members, vendors, and contractors to help deliver robust technical solutions ensuring that service level commitments and project timelines are maintained. Provide technical expertise, leadership, direction, and prioritization of work to team members ensuring outstanding service delivery. Frequently mentor, coach and contribute to the development of peers and other team members.
• Provide thought leadership and influence the continual refinement of processes, policies, and standard methodologies to ensure the highest possible performance and availability of technologies. Promote re-use and help develop consistent technical implementation and support processes. Responsible for the validation and adherence to defined standards.
• Assist in crafting, maintaining, and updating documentation of detailed troubleshooting and support guides, systems metrics, and Standard Operating Procedures as required to ensure operational excellence.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business. Assist in presenting the value proposition of emerging operational support and monitoring technologies to technology leadership

Required Qualifications

• Bachelors degree (4-years) in Degree in Computer Science, Engineering, IT or related field; or equivalent work experience.
• 6 - 10 years proven engineering expertise with multiple technologies within the subject matter domain.
• Ability to support working outside of normal business hours to provide 24x7 'on-call' support as necessary to solve high profile incidents/problems.
• Highly innovative problem solver with strong analytical and customer service abilities.
• Ability to communicate and articulate technical information across various organizational levels.
• High reasoning aptitude and ability to quickly understand a complex operating environment.

Preferred Qualifications

• Certifications Preferred: ITIL Foundations.
• Implementation\\architectural experience in Solaris/AIX, Red Hat Linux, Windows Server, VMWare, Cisco (LAN/WAN), Storage Area Network (SAN/NAS), Clustering, Volume Management, Filesystems, Disaster Recovery, Application Recovery, Cloud Computing concepts, Grid computing concepts, Web\\Database Farm concepts, Database Applications (SQL/Oracle) and Web-based Applications.
• Domains: Network, Hardware, Infrastructure, Distributed Systems, Mainframe, Firmware, Active Directory.
• Tools: SumoLogic, Dynatrace, Grafana, Glassbox, ScienceLogic, ServiceNow, Confluence.

About Our Company

The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.