Job description
About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Position Summary:
The Senior Facilities Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities at the assigned region and respective locations. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s), staff activities and is a change agent for the implementation and management of performance for our client. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and will work closely with the client’s peers to drive consistency and govern the performance. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.
Essential Functions:
Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
Manage regional facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio.
Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.
Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
Manage the staffing, development, performance and outcomes of assigned team reporting to the position or indirectly through the clients personnel.
Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
Ensure client satisfaction with Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services
Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.
Critical Competencies for Success
Strong interpersonal skills and problem solving ability
Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
Excellent verbal/written communication and presentation skills
Customer Focus - Proven record of providing excellent internal and external customer service
Strong Business Acumen - Knowledge of standard business and accounting practices
Drive for Results and Innovation
Ability to learn on the fly when facing new problems and open to change when challenged with unfamiliar tasks
Full understanding and ability to lead with Safety and Compliance
Strong organizational, management, and supervisory skills
Experience in matrix management organization desirable
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Advanced computer skills with emphasis on Excel and possess the ability to analyze data
Financial Management:
Strong and proficient financial acumen including, but not limited to, detailed budgets, reforecasts and contract negotiations
Development and management the annual operation expenses at budgeted levels and monthly forecasts
Effective vendor management ensuring adherence to contract and driving opportunities for cost savings
Ability to work within a Work Order system and effectively analyze portfolio work order data to identify emerging trends
Strong contract knowledge and understanding of risk mitigation
Supervisory Responsibilities:
The Senior Facility Manager will lead an entire region of the Duke Energy Facility Management team.
Working Environment:
The job is performed in an environment with in office, mechanical, and production areas. This position requires extensive contact with internal and external customers in order to be effective.
Minimum Required Education/Experience:
Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis
8 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment
CPM, RPA or CSM designation is preferred
MBA is desirable
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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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