Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Minimum Qualifications

• 7 years of experience in user research and/or similar field
• Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
• Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
• Demonstrated ability in presentation and storytelling
• Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

• 10 years of experience in user research and/or similar field
• Master’s or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
• Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
• Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
• Understanding of the mortgage or financial services industry (fintech)

Job Summary

As a Senior Design Researcher, you'll use generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitude and behaviors. You'll provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, you'll foster a culture of research and continuous learning across the company.

Responsibilities

• Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
• Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
• Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
• Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities
• Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas
• Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs
• Build strong relationships across business areas and disciplines as an evangelist of UX Research
• Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #7 on Fortune’s list of the 100 Best Companies to Work For in 2022, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The minimum salary for this position is approximately ninety-seven thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. This position is not open to applicants in New York City.