Job description

Title: Senior Configuration Management Analyst
Location: O'Fallon, Missouri (**Hybrid)
Duration: 12 Months

Overview

• Responsible for customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Provides internal partners with technical expertise on implementation plans and release requirements
• Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services
• Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources
• Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts
• Interprets and translates customer requests into parameter values across internal systems to ensure compliance with processing standards, specifications and rules
• Contributes to process improvement efforts and initiatives to enhance the customer experience
• Leverages technical expertise to explain technical concepts to senior team members
• Provides training or explanations to extended team, internal teams and potentially customers on processing, products and services.
• Leads medium-sized projects/initiatives as an individual contributor with knowledge of products/services and implementation standards
• May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area.

Top 3 required technical skills:
Able to run Oracle DML scripts
Familiar with Linux server
Competent reading technical documents (read the doc, know where a value comes form/needs to go to complete their work)

Desired/nice to have skills:
Able to read/understand basic C#, java, python, php (basic level of any, there is not programming)

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: One location

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